Domestic Logistics Operations Support Associate

AIT Worldwide Logistics; Torrance (CA); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Medical benefits

401(k)

Tuition reimbursement

Job summary

AIT Worldwide Logistics is seeking a Domestic Operations Support Agent I in Torrance, CA to review daily reports, monitor trends, and address past-due issues. You will help agents with training and portal usage and resolve escalations between AIT and agents.

The role emphasizes problem solving, timely communication, and solid organizational skills to maintain high service levels in a fast-paced environment. Competitive benefits and growth opportunities are offered.

Qualifications

• High School Diploma Required
• 1+ years Customer Service Experience Required
• 1+ years Freight Forwarding industry experience Preferred
• 1+ years Trucking or Cartage related work experience Preferred

Responsibilities

• Review daily reports for AIT stations and Agents, monitor trends, and address past‑due issues.
• Identify root causes for agent escalation issues and implement solutions as needed.
• Review On Time Reports for AIT Stations, ICs and agents daily to monitor trends and address past‑due issues.
• Review Cartage/Final Mile Snapshot and monthly/quarterly data on ASC quality, market focus, and new agent focus on metrics and goal achievement.
• Monitor primary agents’ coverage and rates to identify uncovered and high‑cost areas requiring improvement.
• Maintain a 5% goal for outstanding PODs in the Agent POD Scanned QMS Report.

Job description

AIT Worldwide Logistics is seeking a Domestic Operations Support Agent I in Torrance, CA to review daily reports, monitor trends, and address past-due issues. You will help agents with training and portal usage and resolve escalations between AIT and agents.

The role emphasizes problem solving, timely communication, and solid organizational skills to maintain high service levels in a fast-paced environment. Competitive benefits and growth opportunities are offered.