Domestic Customer Service Representative

Marmon Holdings, Inc.; Charlottesville (VA); On-site; USD 28,000 - 30,000; Full time

Job summary

MicroAire Surgical Instruments LLC is seeking a Domestic Customer Service Representative in Charlottesville, VA. The role focuses on handling domestic orders, repairs, and returns, while building new accounts and answering questions from customers and sales reps with excellent service.

The ideal candidate has at least two years in customer service, strong written communication, and proficient MS Office skills.

Qualifications

• Education: High School diploma or GED; college experience or degree a plus.
• Experience: Minimum of two years prior customer service experience, preferably in a call center environment.
• Demonstrates attention to detail, strong organizational skills and clear written communication.

Responsibilities

• Handle domestic orders, repairs and credit returns; respond to inquiries from customers and sales reps.
• Establish new accounts and provide proactive and reactive service with accuracy.
• Maintain exceptional customer service, follow-through and attention to detail.

Skills

Customer service

Multitasking

Attention to detail

Organizational skills

Written communication

Conflict handling

Education

High School Diploma or GED

Tools

MS Excel

MS Word

Outlook

Job description

MicroAire Surgical Instruments LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

MicroAire Surgical Instruments, LLC is a fast-growing medical device company seeking a Domestic Customer Service Representative. MicroAire is one of four companies within Colson Medical, LLC., the medical group of Marmon Holdings, Inc, under Berkshire Hathaway, Inc., a Fortune100 company.

MicroAirehas experienced record growth in recent years and is staged to continue or exceed this growth trajectory.

If you are passionate about delivering exceptional customer service in a fast paced team environment, are a quick learner for a large product portfolio, have a good attention to detail and call center experience this could be the role for you.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Domestic Customer Service Representative role is responsible for proactive and reactive activities pertaining to domestic orders, repair and credit returns, establishing new accounts, and responding to a wide range of inquiries from both customers and sales representatives with exceptional customer service, follow-through and attention to detail.

EDUCATION & EXPERIENCE

Education: High School diploma or GED; college experience or degree a plus
Experience: Minimum of two years prior customer service experience required, preferably in an active call center environment.

JOB KNOWLEDGE, SKILLS & ABILITIES

• Good customer service skills.
• Proficient in MS Excel, Word and Outlook.
• Ability to multi-task, while staying focused under pressure.
• Must be detail oriented, possess strong organizational skills and maintain a low error rating.
• Requires excellent written communication skills.
• Must have the ability to handle difficult situations, while maintaining or exceeding customer expectations.

Pay Range: $20.50 - 22.00

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.