Domestic Customer Service Representative

MicroAire Surgical Instruments LLC; Charlottesville (VA); On-site; USD 28,000 - 30,000; Full time

Job summary

MicroAire Surgical Instruments LLC in Charlottesville, VA is seeking a Domestic Customer Service Representative to handle orders, repairs, returns, and account setup with focus on accuracy and service.

Ideal candidates will have a high school diploma, 2+ years in customer service or a call center, and proficiency with MS Office. We value communication, multitasking and attention to detail.

Qualifications

• High School diploma or GED required; college experience or degree a plus.
• Minimum of two years prior customer service experience, preferably in a call center.

Responsibilities

• Handle domestic orders, repair and credit returns with accuracy and courtesy.
• Establish new customer accounts and respond to inquiries from customers and sales reps.

Skills

Customer service

MS Excel

MS Word

Outlook

Written communication

Multitasking

Education

High School diploma or GED

Job description

MicroAire Surgical Instruments LLC As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. MicroAire Surgical Instruments, LLC. is a fast-growing medical device company seeking a Domestic Customer Service Representative. MicroAire is one of four companies within Colson Medical, LLC., the medical group of Marmon Holdings, Inc., under Berkshire Hathaway, Inc., a Fortune 100 company. MicroAire has experienced record growth in recent years and is staged to continue or exceed this growth trajectory. If you are passionate about delivering exceptional customer service in a fast paced team environment, are a quick learner for a large product portfolio, have a good attention to detail and call center experience this could be the role for you.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Domestic Customer Service Representative role is responsible for proactive and reactive activities pertaining to domestic orders, repair and credit returns, establishing new accounts, and responding to a wide range of inquiries from both customers and sales representatives with exceptional customer service, follow-through and attention to detail.

EDUCATION & EXPERIENCE

Education: High School diploma or GED; college experience or degree a plus

Experience: Minimum of two years prior customer service experience required, preferably in an active call center environment.

JOB KNOWLEDGE, SKILLS & ABILITIES

Good customer service skills. Proficient in MS Excel, Word and Outlook. Ability to multi-task, while staying focused under pressure. Must be detail oriented, possess strong organizational skills and maintain a low error rating. Requires excellent written communication skills. Must have the ability to handle difficult situations, while maintaining or exceeding customer expectations.

Pay Range: $20.50 - 22.00

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.

Welcome to the biggest small business you’ll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they’re able to tap into the expertise and insights of other Marmon companies. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.