Dog Wellness Front Desk & Membership Sales Pro

Scenthound Jacksonville Glen Kernan, FL; Jacksonville (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Career growth

Tips included

Merit increases

Paid vacation

Free membership

Job summary

Scenthound Jacksonville Glen Kernan, FL is seeking a Sales & Front Desk Associate who will focus on selling memberships while delivering exceptional service to every customer and their dogs. The role requires sales confidence, strong customer service experience, basic computer skills, and a love for dogs and dog health.

You’ll greet clients, educate on memberships and services, schedule appointments, and help maintain a clean, friendly reception area.

Qualifications

• The Sales & Front Desk Associate is a key position focused on selling memberships while providing exceptional service.
• Sales experience and customer service experience are highly valued.
• Computer/technology proficiency is required.

Responsibilities

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service, add-ons, and retail
• Develop membership leads; follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; resolve customer concerns; retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills

Sales experience

Customer service

Tech proficiency

Dog health passion

Reliable transportation

Smoke-free environment willingness

Job description

Scenthound Jacksonville Glen Kernan, FL is seeking a Sales & Front Desk Associate who will focus on selling memberships while delivering exceptional service to every customer and their dogs. The role requires sales confidence, strong customer service experience, basic computer skills, and a love for dogs and dog health.

You’ll greet clients, educate on memberships and services, schedule appointments, and help maintain a clean, friendly reception area.