Dog Daycare Operations Lead

Best Friends Fur Ever; Cockeysville (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Best Friends Fur Ever in Maryland is seeking a Shift Leader to oversee daily operations of our dog day-care and boarding facility. This role includes staff supervision, safety protocols, and training initiatives under the Resort Administrator.

You will supervise a team, coordinate with veterinarians, manage records, and communicate with pet owners about behavioral updates. The position requires physical stamina and reliable transportation.

Qualifications

• High school diploma or GED required.
• Minimum 6 months professional dog care experience preferred.
• Strong communication, time management, multitasking, and customer service skills.
• Team Lead experience helpful.

Responsibilities

• Lead daily operations and supervise staff across the dog day-care and boarding facility.
• Conduct daily team huddles and ensure open, respectful communication.
• Provide coaching, training, and performance feedback per BFFE policies.
• Enforce procedures and initiate disciplinary action as necessary.
• Monitor staff interaction with dogs and provide daily feedback.

Skills

Communication

Time management

Multitasking

Customer service

Team leadership

Education

High school diploma or GED

Tools

PC/Mobile systems

Job description

Best Friends Fur Ever in Maryland is seeking a Shift Leader to oversee daily operations of our dog day-care and boarding facility. This role includes staff supervision, safety protocols, and training initiatives under the Resort Administrator.

You will supervise a team, coordinate with veterinarians, manage records, and communicate with pet owners about behavioral updates. The position requires physical stamina and reliable transportation.