Dog Daycare Lead & Safety Coach

Workstream; Norwalk (CT); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Insurance

Employee Pet Care Discounts

Tips

Growth opportunities within NVA

Job summary

NVA Pet Resorts in Norwalk, CT is seeking a Pet Pro Lead to supervise daily pet care operations, coach the team, and uphold safety, cleanliness, and documentation standards. This hands-on leadership role works alongside the team and holds them to high standards.

You will report to the Resort Manager and General Manager, training Pet Pros, monitoring playgroups, boarding areas, feeding and medication protocols, and maintaining a calm, professional environment.

Qualifications

• Experience in animal handling and group dog supervision.
• Confident leading and coaching team members.
• Calm and decisive in high-energy situations.
• Observant with strong attention to detail.
• Reliable, especially on weekends and holidays.

Responsibilities

• Coach and mentor Pet Pros.
• Oversee safety, sanitation, and documentation.
• Monitor playgroups and boarding; manage dog interactions.
• Enforce feeding and medication protocols.
• Maintain inventory and cleanliness; report maintenance issues.
• Ensure a calm, professional environment.

Skills

Animal handling

Team leadership

Safety compliance

Observation

Documentation

Job description

NVA Pet Resorts in Norwalk, CT is seeking a Pet Pro Lead to supervise daily pet care operations, coach the team, and uphold safety, cleanliness, and documentation standards. This hands-on leadership role works alongside the team and holds them to high standards.

You will report to the Resort Manager and General Manager, training Pet Pros, monitoring playgroups, boarding areas, feeding and medication protocols, and maintaining a calm, professional environment.