Dog Care Team Leader

Club-K9; Sterling, Northern (VA, KY); Hybride; USD 52 000 - 76 000; Plein temps

Résumé du poste

Club-K9 is seeking a Team Leader to support the General Manager by guiding daily operations and ensuring top standards across the facility. The role emphasizes leading by example, mentoring staff, and maintaining efficient scheduling and performance.

A successful candidate will have prior experience in pet daycare/boarding facilities and a proactive, go-getter attitude to drive customer satisfaction and operational excellence.

Qualifications

• Experience in pet daycare/boarding facilities preferred.
• Go-getter attitude and proactive mindset required.
• Strong communication and interpersonal skills to manage a team.

Responsabilités

• Lead by example and perform all functions of a team member to the highest standard.
• Be an expert in daily operations and routines.
• Mentor other team members regularly.
• Help manage daily employee schedule, breaks, and coverage.
• Assist GM in hourly/daily/weekly operations.

Connaissances

Team leadership

Customer service

Mentoring

Scheduling

Operations

Description du poste

We are searching for a Team Leader that’s able to lead by example. Team Leads should be able to aid the general manager in tracking daily tasks and ensuring a high level of standard is practiced at all levels of the facility.

Responsibilities include:

• Perform all functions of a team member to the highest standard
• Expert in daily operations and routines
• Regularly mentor other team members
• Help manage daily employee schedule, breaks etc.
• Assist GM in hourly/daily/weekly operations

A good candidate should have pervious experience in pet daycare/boarding facilities, and have a go-getter attitude!

Facility Responsibilities

Customer Service and Presentation of the Facility:

Customer Service is one of the main ingredients in providing an experience that will have customers coming back and referring their friends. We strive to provide a facility that is clean and safe for your pets and our employees. As the General Manager, you are responsible for Club-K9’s facility and coaching team members on the importance of every customer leaving with a smile, even our furry customers.

• Providing a first impression through our front desk experience that encourages customers to register their pets.
• Be a player/coach and set an example for our staff on how to provide the best possible customer service to our customers and their pets.
• Maintain engagement with our staff and encourage them to go the extra mile for our customers.
• Encourage our customers to provide feedback and reviews on our service and facilities. Feedback is the way to improve and providing feedback to our staff will allow them to focus on specific areas of improvement.
• Ensure the safety and well-being of every pet and team member in the store, taking immediate action whenever necessary.
• Inventory Management of cleaning, dog and first aid supplies.
• Maintains Club-K9’s facility appearance to adhere to operational standards and safety procedures. This includes maintaining and updating cleaning schedules.

Other Responsibilities

Financial, Management, and Administrative Duties and Responsibilities:

• Meet or exceed goals related to sales, profitability, and operational excellence.
• Monthly and/or quarterly reporting to include forecasting, tracking, and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency.
• Training staff on up selling and using methods such as dog evaluations and marketing to increase revenue.
• Review of staffing plan to determine needs and coverage to allow maximum efficiency and cost while maintaining a fully staffed facility focused on the best experience for our customers.
• Identify underperforming metrics and develop strategies that leverage Club-K9’s programs, tools, and resources to improve and grow the business.
• Work closely with the ownership group to identify ways to grow the business and maintain profitability expectations.
• Build daily/weekly staffing schedule and training opportunities.
• Ensures the proper health, appearance, welfare, and proper handling of all animals.
• Recruit and train staff on Club-K9 processes and procedures
• Onboard all employees and insure each employee has the correct amount of training and tools to succeed with Club-K9

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