DoD Travel Clerk I - Logistics & Customer Service

Sa-Tech; Wahiawa (HI); Presencial; USD 34 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision

Life Insurance

Long-Term Disability

401(k) match

Flexible Spending Accounts

Education Assistance

PTO and Holidays

Vacation and Sick Leave

Resumo da oferta

SA-TECH is hiring a Travel Clerk I at Schofield Barracks, HI to perform a full range of administrative tasks supporting Army Transportation operations. The role focuses on customer service for military and civilian personnel to facilitate relocation of personal property based on orders, entitlements, JTR and DTR.

Essential duties include greeting customers, scheduling counseling appointments, verifying data, and maintaining records.

Qualificações

• High School diploma/GED requirement.
• At least two (2) years of customer experience.
• At least two (2) years administrative experience.
• Knowledge of Defense Transportation Regulations and Joint Travel Regulations.
• Ability to research and explain regulations, policies and procedures as they relate to the position.
• Excellent communication & customer service skills.
• Proficient in MS Office 365 software applications.
• Detail-oriented and well organized.
• Team player and self-starter.
• Ability to work in a fast-paced environment.
• Superior multi-tasking skills.
• Relocation assistance is not provided and candidates must reside within commuting distance or indicate a willingness to relocate at their own expense.
• Current HI Driver’s License required; must be able to be insured through company’s vehicle insurance policy while driving work/government/rental vehicles during working hours, and for the duration of employment.
• U.S. Citizenship required.
• Ability to obtain and maintain NACI clearance.
• All candidates will be required to pass background screening to include Drug, SSN, Driver Record, and Criminal Background Investigation.
• Pre-employment drug testing and random drug testing will be conducted throughout employment.

Responsabilidades

• Acknowledging and greeting customers upon entry to the facility.
• Reading and deciphering military orders.
• Answering questions or seeking guidance from a TCII or TCIII to do so.
• Efficiently and accurately schedule counseling appointments.
• Verifying data in the Defense Personal Property System before scheduling counseling appointment.
• Maintaining customer correspondence regarding appointment scheduling via email and phone.
• Ensuring internal trackers are updated with completed workload.
• Keeping up on internal filing.
• Attending training on how to process shipments for: Unaccompanied Baggage, Household Goods, Storage, Local Moves, Personally Procured Moves, and Privately Owned Vehicles.
• Reading/understanding JTR and DTR regulations to increase knowledge.
• Reading/understanding/following Standard Operating Procedures (SOPs).
• Reading/understanding the Performance Work Statement (PWS) and its requirements.
• Cross-utilization in other job duties such as safety, security and environmental.
• Housekeeping of office areas and area surrounding the office entrances.
• Overtime work as required.
• Other duties as deemed necessary.

Conhecimentos

Customer service

Administrative support

Defense Transportation Regulations

Joint Travel Regulations

MS Office 365

Communication skills

Detail-oriented

Team player

U.S. Citizenship

Ferramentas

MS Office 365

Descrição da oferta de emprego

SA-TECH is hiring a Travel Clerk I at Schofield Barracks, HI to perform a full range of administrative tasks supporting Army Transportation operations. The role focuses on customer service for military and civilian personnel to facilitate relocation of personal property based on orders, entitlements, JTR and DTR.

Essential duties include greeting customers, scheduling counseling appointments, verifying data, and maintaining records.