DoD‑Ready Application Support Analyst (Onsite/Remote)

Fairbanks Morse, LLC; Cincinnati (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Fairbanks Morse, LLC is seeking an Application Support Analyst to provide tier 1/2 support for enterprise applications in a defense contracting environment. The role focuses on troubleshooting, incident resolution, and maintaining application availability, performance, and security.

The position requires a bachelor's degree in IT/CS (or equivalent), 2–5 years of experience, U.S. citizenship, and strong communication skills.

Qualifications

• Bachelor's degree in IT/CS or related field (or equivalent experience).
• 2–5 years of application support, help desk, or IT operations.
• U.S. Citizenship required; able to pass a background check.
• Working knowledge of Windows and Linux server environments.
• Experience with SQL for basic data queries and troubleshooting.
• Familiarity with ITIL processes (incident, problem, change management).
• Strong written and verbal communication skills; ability to explain technical issues to non-technical stakeholders.
• Ability to work independently and manage competing priorities in a fast-paced environment.

Responsibilities

• Provide day-to-day support for internal and program applications, including troubleshooting, incident resolution, and root-cause analysis.
• Monitor application performance and system logs to proactively identify and resolve issues.
• Manage and track support tickets through resolution using an ITSM platform (e.g., ServiceNow).
• Coordinate with software development, database, business analyst, and infrastructure teams to elevate and resolve complex technical issues.
• Support application deployments, patches, and upgrades, including testing in staging environments.
• Maintain application documentation, including SOPs, known-error databases, and user guides.
• Ensure compliance with DoD security requirements, including NIST 800-171 controls, when supporting applications that process CUI.
• Assist with user account provisioning, access control reviews, and audit support.
• Participate in Change Advisory Board (CAB) processes for application changes.
• Support disaster recovery and business continuity testing for critical applications.
• Provide occasional after-hours or on-call support for critical system outages.

Skills

Communication

Independent work

Problem-solving

Prioritization

Analytical thinking

Technical troubleshooting

Education

B.S. in Information Technology, Computer Science, or related field

Equivalent experience

Tools

ServiceNow

Job description

Fairbanks Morse, LLC is seeking an Application Support Analyst to provide tier 1/2 support for enterprise applications in a defense contracting environment. The role focuses on troubleshooting, incident resolution, and maintaining application availability, performance, and security.

The position requires a bachelor's degree in IT/CS (or equivalent), 2–5 years of experience, U.S. citizenship, and strong communication skills.