Application Support Analyst — DoD-Secure, Hybrid/Remote

Fairbanks Morse, LLC in; Cincinnati (OH); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Fairbanks Morse, LLC is seeking an Application Support Analyst to provide tier 1/2 technical support for enterprise and program applications in a defense contracting environment. Based in Beloit, WI or Cincinnati, OH, the role emphasizes availability, performance, and DoD compliance with NIST 800-171 controls.

The position requires 2–5 years in application support, US citizenship, and experience with Windows/Linux, SQL, and ITIL processes.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2–5 years of experience in application support, help desk, or IT operations.
• U.S. Citizenship required; ability to pass a background check.
• Working knowledge of Windows/Linux server environments.
• Experience with SQL for basic data queries and troubleshooting.
• Familiarity with ITIL processes (incident, problem, and change management).
• Strong written and verbal communication skills.
• Ability to work independently and manage competing priorities in a fast-paced environment.

Responsibilities

• Provide day-to-day support for internal and program applications, including troubleshooting, incident resolution, and root-cause analysis.
• Monitor application performance and system logs to proactively identify and resolve issues.
• Manage and track support tickets through resolution using an ITSM platform (e.g., ServiceNow).
• Coordinate with software development, database, business analyst, and infrastructure teams to escalate issues.
• Support application deployments, patches, and upgrades, including testing in staging environments.
• Maintain application documentation, including SOPs, known-error databases, and user guides.
• Ensure compliance with DoD security requirements, including NIST 800-171 controls, when supporting applications that process CUI.
• Assist with user account provisioning, access control reviews, and audit support.
• Participate in Change Advisory Board (CAB) processes for application changes.
• Support disaster recovery and business continuity testing for critical applications.
• Provide occasional after-hours or on-call support for critical system outages.

Skills

Windows/Linux administration

SQL queries

ITIL framework

Effective communication

Independent work

Education

Bachelor's degree in IT/CS or related field

Tools

ServiceNow

PowerShell

Python

Bash

Job description

Fairbanks Morse, LLC is seeking an Application Support Analyst to provide tier 1/2 technical support for enterprise and program applications in a defense contracting environment. Based in Beloit, WI or Cincinnati, OH, the role emphasizes availability, performance, and DoD compliance with NIST 800-171 controls.

The position requires 2–5 years in application support, US citizenship, and experience with Windows/Linux, SQL, and ITIL processes.