DoD Network Watch Operator (24/7) | TS/SCI | Hawaii

Stratascorp LLC; Wahiawa (HI); On-site; USD 80,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA & HSA accounts

Disability and other income protection

Life insurance

Paid personal time-off benefits

Paid holidays

401K Saving Plan with a company

Job summary

StratasCorp in Wahiawa, Hawaii is seeking a Watch Operator to support enterprise network operations for Military Sealift Command ships worldwide. The role provides 24x7x365 monitoring, troubleshooting, messaging, and technical support across shipboard networks.

Ideal candidates have DoD IT experience, Security+ and IAT Level II credentials, and a TS/SCI clearance. Shift work, and security procedures for cryptographic equipment are required.

Qualifications

• High School Diploma or equivalent.
• Security+ certification or equivalent.
• IAT Level II certification in accordance with applicable DoD 8570/8140 requirements.
• Active TS/SCI security clearance.
• Experience providing IT support, network monitoring, or technical troubleshooting in an enterprise environment.
• Ability to troubleshoot network connectivity, email, messaging, and user access issues.
• Strong communication, documentation, and customer service skills.
• Ability to work rotating shifts in a 24x7x365 operational environment.

Responsibilities

• Provide 24x7x365 communications guard support for approximately 160 ships operating worldwide.
• Monitor, process, and perform quality control of incoming and outgoing naval message traffic and email communications across legacy systems.
• Troubleshoot and maintain legacy communication systems, including Lotus Notes R5, and perform database maintenance and configuration file certification.
• Process General Services messages through the DMDS and C2OIX, ensuring accuracy and quality control of all message traffic.
• Configure, maintain, monitor, and troubleshoot DMDS and associated messaging systems.
• Monitor Microsoft Exchange server queues and identify and resolve email delivery issues.
• Monitor NIPRNET and SIPRNET operations and troubleshoot network connectivity and performance issues.
• Respond to shipboard trouble calls involving Outlook, email access, web browsing, LDAP, network connectivity, and AD account issues.
• Provide technical assistance to customers through telephone, email, and remote administration tools.
• Monitor network performance and availability through SolarWinds, assist with network outage recovery, and analyze network and bandwidth performance.
• Provide the government with analysis and reporting regarding network outages and their impact on fleet operations.
• Support NGW satellite transport systems providing internet, email, and voice services to MSC ships and units.
• Troubleshoot shipboard voice communications issues and assist with diagnosing system faults, malfunctions, and service outages.
• Monitor and troubleshoot cryptographic equipment and STE, resolving customer issues.
• Perform loading, transfer, handling, and destruction of cryptographic equipment per security procedures.
• Document, track, and resolve service requests, work orders, and trouble calls through Remedy.
• Notify MNOC Manager of system malfunctions, outages, and escalation-worthy issues.
• Coordinate with supervisors and technical personnel to maintain continuous network availability and communications support.

Skills

Strong communication

Documentation

Customer service

Troubleshooting

Education

High School Diploma or equivalent

Tools

Lotus Notes R5

DMDS

C2OIX

Microsoft Exchange

Remedy

SolarWinds

Active Directory

LDAP

Microsoft Outlook

Job description

StratasCorp in Wahiawa, Hawaii is seeking a Watch Operator to support enterprise network operations for Military Sealift Command ships worldwide. The role provides 24x7x365 monitoring, troubleshooting, messaging, and technical support across shipboard networks.

Ideal candidates have DoD IT experience, Security+ and IAT Level II credentials, and a TS/SCI clearance. Shift work, and security procedures for cryptographic equipment are required.