NOC Watch Operator (West)

Stratascorp LLC; Wahiawa (HI); On-site; USD 80,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA & HSA accounts

Disability and other income protection

Life insurance

Paid personal time-off benefits

Paid holidays

401K Saving Plan with a company

Job summary

StratasCorp in Wahiawa, Hawaii is seeking a Watch Operator to support enterprise network operations for Military Sealift Command ships worldwide. The role provides 24x7x365 monitoring, troubleshooting, messaging, and technical support across shipboard networks.

Ideal candidates have DoD IT experience, Security+ and IAT Level II credentials, and a TS/SCI clearance. Shift work, and security procedures for cryptographic equipment are required.

Qualifications

• High School Diploma or equivalent.
• Security+ certification or equivalent.
• IAT Level II certification in accordance with applicable DoD 8570/8140 requirements.
• Active TS/SCI security clearance.
• Experience providing IT support, network monitoring, or technical troubleshooting in an enterprise environment.
• Ability to troubleshoot network connectivity, email, messaging, and user access issues.
• Strong communication, documentation, and customer service skills.
• Ability to work rotating shifts in a 24x7x365 operational environment.

Responsibilities

• Provide 24x7x365 communications guard support for approximately 160 ships operating worldwide.
• Monitor, process, and perform quality control of incoming and outgoing naval message traffic and email communications across legacy systems.
• Troubleshoot and maintain legacy communication systems, including Lotus Notes R5, and perform database maintenance and configuration file certification.
• Process General Services messages through the DMDS and C2OIX, ensuring accuracy and quality control of all message traffic.
• Configure, maintain, monitor, and troubleshoot DMDS and associated messaging systems.
• Monitor Microsoft Exchange server queues and identify and resolve email delivery issues.
• Monitor NIPRNET and SIPRNET operations and troubleshoot network connectivity and performance issues.
• Respond to shipboard trouble calls involving Outlook, email access, web browsing, LDAP, network connectivity, and AD account issues.
• Provide technical assistance to customers through telephone, email, and remote administration tools.
• Monitor network performance and availability through SolarWinds, assist with network outage recovery, and analyze network and bandwidth performance.
• Provide the government with analysis and reporting regarding network outages and their impact on fleet operations.
• Support NGW satellite transport systems providing internet, email, and voice services to MSC ships and units.
• Troubleshoot shipboard voice communications issues and assist with diagnosing system faults, malfunctions, and service outages.
• Monitor and troubleshoot cryptographic equipment and STE, resolving customer issues.
• Perform loading, transfer, handling, and destruction of cryptographic equipment per security procedures.
• Document, track, and resolve service requests, work orders, and trouble calls through Remedy.
• Notify MNOC Manager of system malfunctions, outages, and escalation-worthy issues.
• Coordinate with supervisors and technical personnel to maintain continuous network availability and communications support.

Skills

Strong communication

Documentation

Customer service

Troubleshooting

Education

High School Diploma or equivalent

Tools

Lotus Notes R5

DMDS

C2OIX

Microsoft Exchange

Remedy

SolarWinds

Active Directory

LDAP

Microsoft Outlook

Job description

At StratasCorp, our mission strives to put employees first while still being recognized as a leader in the Department of Defense Information Technology sector. We believe in a continuing pursuit of customer satisfaction and operational excellence while exceling in service innovation. We are looking for employees who value corporate culture, leadership, diversity, and commitment to quality, because we are #TeamStratas.

Location

Wahiawa, HI - Wahiawa, HI 96786 US (Primary)

Category

Information Technology

Job Description

Our team in Wahiawa, Hawaii, has an immediate need for a Watch Operator to support enterprise network operations and communications for Military Sealift Command (MSC) ships operating worldwide. This position provides 24x7x365 network monitoring, troubleshooting, messaging, and technical support for approximately 160 ships.

The Watch Operator is responsible for maintaining reliable communications across shipboard networks, monitoring NIPRNET and SIPRNET operations, managing naval message traffic, resolving customer issues, and supporting network and satellite communications systems. The ideal candidate has experience supporting enterprise IT environments, DoD networks, messaging systems, and shipboard communications.

Location: Wahiawa, Hawaii
Schedule: shift work supporting 24x7x365 operation
Clearance: active TS/SCI required
Certification: Security +
Education: High School

Key Responsibilities

• Provide 24x7x365 communications guard support for approximately 160 ships operating worldwide.
• Monitor, process, and perform quality control of incoming and outgoing naval message traffic and email communications across legacy systems.
• Troubleshoot and maintain legacy communication systems, including Lotus Notes R5, and perform database maintenance and configuration file certification.
• Process General Services messages through the Defense Message Distribution System (DMDS) and C2OIX, ensuring accuracy and quality control of all message traffic.
• Configure, maintain, monitor, and troubleshoot DMDS and associated messaging systems.
• Monitor Microsoft Exchange server queues and identify and resolve email delivery issues.
• Monitor NIPRNET and SIPRNET operations and troubleshoot network connectivity and performance issues.
• Respond to shipboard trouble calls involving Microsoft Outlook, email access, web browsing, LDAP, network connectivity, and Active Directory account issues, including password resets and lockouts.
• Provide technical assistance to customers through telephone, email, and remote administration tools.
• Monitor network performance and availability through SolarWinds, assist with network outage recovery, and analyze network and bandwidth performance.
• Provide the government with analysis and reporting regarding network outages and their impact on fleet operations.
• Support Next Generation Wideband (NGW) satellite transport systems providing internet, email, and voice services to approximately 100 MSC ships and units.
• Troubleshoot shipboard voice communications issues and assist supervisors with diagnosing system faults, malfunctions, and service outages.
• Monitor and troubleshoot cryptographic equipment and Secure Terminal Equipment (STE), responding to and resolving customer issues.
• Perform the loading, transfer, handling, and destruction of cryptographic equipment and materials in accordance with applicable security procedures.
• Document, track, and resolve service requests, work orders, and trouble calls through the Remedy ticketing system.
• Notify the MNOC Manager of system malfunctions, network outages, and other operational issues requiring escalation.
• Coordinate with supervisors and technical personnel to maintain continuous network availability and communications support.

Required Qualifications

• High School Diploma or equivalent.
• Security+ certification or equivalent.
• IAT Level II certification in accordance with applicable DoD 8570/8140 requirements.
• Active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance.
• Experience providing IT support, network monitoring, or technical troubleshooting in an enterprise environment.
• Ability to troubleshoot network connectivity, email, messaging, and user access issues.
• Strong communication, documentation, and customer service skills.
• Ability to work rotating shifts in a 24x7x365 operational environment.

Preferred Qualifications

• Experience supporting Department of Defense (DoD) or military network environments.
• Experience with NIPRNET and SIPRNET operations.
• Familiarity with Lotus Notes R5, DMDS, C2OIX, Microsoft Exchange, and Remedy.
• Experience with SolarWinds network monitoring tools.
• Knowledge of Active Directory, LDAP, Microsoft Outlook, and enterprise email systems.
• Experience supporting shipboard communications, satellite transport, or Military Sealift Command operations.
• Familiarity with cryptographic equipment and Secure Terminal Equipment (STE).

The anticipated salary range for this role is between $80,000 - $86,000. The anticipated salary for this position is provided in accordance with applicable pay transparency laws. The final starting salary will be determined based on a variety of job-related factors, including the selected candidate's qualifications, skills, relevant experience, education, certifications, and work location (where applicable), as well as internal equity and market considerations.

We use E-Verify to confirm the identity and employment eligibility of all new hires.

Security Clearance

Top Secret SCI

Job Type

Full-time

StratasCorp provides a complete compensation package with competitive wages and benefits that include medical, dental, and vision insurance, FSA & HSA accounts, disability and other income protection benefits, life insurance, paid personal time-off benefits, paid holidays, and a 401K Saving Plan with a company matching contribution.

• Medical insurance
• Dental insurance
• Vision insurance
• FSA & HSA accounts
• Disability and other income protection benefits
• Life insurance
• Paid personal time-off benefits
• Paid holidays
• 401K Saving Plan with a company matching contribution

StratasCorp is committed to equal opportunity in employment, actively seeking to build a diverse and talented workforce, including individuals with disabilities and protected veterans.