DoD Network Support Specialist - Journeyman

Prana Comunicación; Mountain View (CA); On-site; USD 72,000 - 92,000; Full time

Job summary

IPTA (IPT Associates) at Moffett Federal Airfield, CA seeks an IT Support Specialist to provide Tier 1–3 technical support and maintain DoD-compliant, secure systems. You will diagnose, troubleshoot, and resolve incidents, working closely with government customers to ensure availability and security of critical services.

The role requires a DoD 8570 Level II/III certification, ability to obtain a security clearance, and strong communication and teamwork abilities to support DoD mission needs.

Qualifications

• Bachelor's degree in computer science or related field.
• Five years of experience in a similar role.
• DoD 8570 Level II/III certification.
• Ability to obtain a Security Clearance.

Responsibilities

• Provide technical assistance to maintain secure and available systems per DoD policies.
• Provide guidance for hardware/software installation, operation, and troubleshooting.
• Provide expertise in Government software/hardware and guidance as needed.
• Provide Tier 1-3 level technical support to the AvMC Enterprise.
• Capture end-user requests outside the ASC portal in the ASC service system.
• Log all service requests into the ASC service management system.
• Provision user accounts, computing equipment, telephony equipment, and modify user attributes.
• Support configuration of new devices and sustainment per DMUC policies.

Skills

Communication skills

Organizational skills

Security clearance eligibility

Education

Bachelor's degree in computer science or related field

Tools

MS Office

Adobe

Java

Job description

IPTA (IPT Associates) at Moffett Federal Airfield, CA seeks an IT Support Specialist to provide Tier 1–3 technical support and maintain DoD-compliant, secure systems. You will diagnose, troubleshoot, and resolve incidents, working closely with government customers to ensure availability and security of critical services.

The role requires a DoD 8570 Level II/III certification, ability to obtain a security clearance, and strong communication and teamwork abilities to support DoD mission needs.