DoD IT Operations & Programs Lead

Plateau Software Inc; Daleville (AL); On-site; USD 110,000 - 150,000; Full time

Job summary

Plateau is seeking an experienced IT Project Manager to lead daily operations for a fast-paced Department of Defense IT support environment. The role translates contractual requirements into operational execution, ensuring deliverables are met on time and to the highest quality standards while guiding a diverse technical workforce.

The ideal candidate blends strong operational discipline with emotional intelligence, develops people, builds trust with customers, and fosters accountability,

Qualifications

• Bachelor's degree from an accredited college or university.
• Active Secret Security Clearance.
• Minimum of 5 years of experience leading IT operations or technical support teams.
• Demonstrated experience managing personnel in a Department of Defense or federal government environment.
• Strong understanding of IT service management principles and operational execution.
• Proven ability to manage multiple priorities while meeting contractual deadlines.
• Excellent verbal and written communication skills.
• Prepare, monitor, manage and execute a detailed project plan.

Responsibilities

• Lead and manage day-to-day IT operations supporting government customers.
• Operationalize contract deliverables by converting PWS requirements into measurable team objectives and processes.
• Ensure all SLAs, performance metrics, and deliverables are achieved or exceeded.
• Supervise, mentor, and develop technical staff while fostering a positive, high-performing work environment.
• Demonstrate emotional intelligence by coaching employees, resolving conflict, and building relationships with customers and team members.
• Conduct performance evaluations, provide regular feedback, and implement development plans.
• Manage staffing, scheduling, workload balancing, and resource allocation.
• Identify operational risks and implement corrective actions before they impact mission performance.
• Coordinate with government leadership, subcontractors, and corporate management to ensure contract success.
• Develop and maintain SOPs and process improvements.
• Monitor quality assurance and compliance with contractual, security, and organizational requirements.
• Prepare operational reports, status briefings, and performance metrics for leadership.
• Prepare project plans within PMBOK guidelines and scale for assigned projects.

Skills

Communication skills

Emotional intelligence

Leadership

Time management

Accountability

Decision making under pressure

Education

Bachelor's degree

Tools

PMBOK

ITSM

ITIL Foundation

CompTIA Security+ CE

Job description

Plateau is seeking an experienced IT Project Manager to lead daily operations for a fast-paced Department of Defense IT support environment. The role translates contractual requirements into operational execution, ensuring deliverables are met on time and to the highest quality standards while guiding a diverse technical workforce.

The ideal candidate blends strong operational discipline with emotional intelligence, develops people, builds trust with customers, and fosters accountability,