IT Project Manager (DoD)

Plateau Software Inc; Daleville (AL); On-site; USD 110,000 - 150,000; Full time

Job summary

Plateau is seeking an experienced IT Project Manager to lead daily operations for a fast-paced Department of Defense IT support environment. The role translates contractual requirements into operational execution, ensuring deliverables are met on time and to the highest quality standards while guiding a diverse technical workforce.

The ideal candidate blends strong operational discipline with emotional intelligence, develops people, builds trust with customers, and fosters accountability,

Qualifications

• Bachelor's degree from an accredited college or university.
• Active Secret Security Clearance.
• Minimum of 5 years of experience leading IT operations or technical support teams.
• Demonstrated experience managing personnel in a Department of Defense or federal government environment.
• Strong understanding of IT service management principles and operational execution.
• Proven ability to manage multiple priorities while meeting contractual deadlines.
• Excellent verbal and written communication skills.
• Prepare, monitor, manage and execute a detailed project plan.

Responsibilities

• Lead and manage day-to-day IT operations supporting government customers.
• Operationalize contract deliverables by converting PWS requirements into measurable team objectives and processes.
• Ensure all SLAs, performance metrics, and deliverables are achieved or exceeded.
• Supervise, mentor, and develop technical staff while fostering a positive, high-performing work environment.
• Demonstrate emotional intelligence by coaching employees, resolving conflict, and building relationships with customers and team members.
• Conduct performance evaluations, provide regular feedback, and implement development plans.
• Manage staffing, scheduling, workload balancing, and resource allocation.
• Identify operational risks and implement corrective actions before they impact mission performance.
• Coordinate with government leadership, subcontractors, and corporate management to ensure contract success.
• Develop and maintain SOPs and process improvements.
• Monitor quality assurance and compliance with contractual, security, and organizational requirements.
• Prepare operational reports, status briefings, and performance metrics for leadership.
• Prepare project plans within PMBOK guidelines and scale for assigned projects.

Skills

Communication skills

Emotional intelligence

Leadership

Time management

Accountability

Decision making under pressure

Education

Bachelor's degree

Tools

PMBOK

ITSM

ITIL Foundation

CompTIA Security+ CE

Job description

We are seeking an experienced IT Project Manager to lead daily operations for a fast-paced Department of Defense IT support environment. The successful candidate will be responsible for translating contractual requirements into operational execution, ensuring deliverables are met on time and to the highest quality standards while leading a diverse technical workforce.

This role requires a leader who combines strong operational discipline with exceptional emotional intelligence. The ideal candidate develops people, builds trust with customers, proactively resolves issues, and creates a culture of accountability, collaboration, and continuous improvement.

Key Responsibilities

• Lead and manage day-to-day IT operations supporting government customers.
• Operationalize contract deliverables by converting Performance Work Statement (PWS) requirements into measurable team objectives and processes.
• Ensure all contractual Service Level Agreements (SLAs), performance metrics, and deliverables are achieved or exceeded.
• Supervise, mentor, and develop technical staff while fostering a positive, high-performing work environment.
• Demonstrate emotional intelligence by effectively coaching employees, resolving conflict, and building strong relationships with customers and team members.
• Conduct performance evaluations, provide regular feedback, and implement employee development plans.
• Manage staffing, scheduling, workload balancing, and resource allocation.
• Identify operational risks and implement corrective actions before they impact mission performance.
• Coordinate with government leadership, subcontractors, and corporate management to ensure successful contract execution.
• Develop and maintain Standard Operating Procedures (SOPs) and process improvements.
• Monitor quality assurance activities and ensure compliance with contractual, security, and organizational requirements.
• Prepare operational reports, status briefings, and performance metrics for leadership.
• Prepare project plans within guidelines of PMBOK methodology and scale as appropriate for projects assigned.

Requirements

Required Qualifications

• Bachelor's degree from an accredited college or university.
• Active Secret Security Clearance.
• Minimum of 5 years of experience leading IT operations or technical support teams.
• Demonstrated experience managing personnel in a Department of Defense or federal government environment.
• Strong understanding of IT service management principles and operational execution.
• Proven ability to manage multiple priorities while meeting contractual deadlines.
• Excellent verbal and written communication skills.
• Prepare, monitor, manage and execute a detailed project plan.

Preferred Qualifications

• Project Management Institute PMP Certification
• Current CompTIA Security+ CE certification (or DoD 8570/8140 compliant equivalent).
• Experience managing large IT support contracts.
• Experience with Service Desk, Desktop Support, Endpoint Management, or Enterprise IT Operations.
• ITIL Foundation certification.
• Project management experience.
• Experience with Microsoft 365, Intune, Active Directory/Entra ID, SharePoint, or enterprise endpoint management solutions.

Desired Leadership Competencies

• High emotional intelligence and professional maturity.
• Strong servant leadership philosophy.
• Ability to motivate, coach, and retain high-performing employees.
• Excellent customer relationship management skills.
• Accountability and ownership of operational outcomes.
• Sound decision-making under pressure.
• Strong organizational and time management skills.
• Continuous improvement mindset with a focus on operational excellence.

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at [e-mail]

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)