Documentation Specialist: Own Projects & Mentorship

Visa; Simi Valley (CA); On-site; USD 87,000 - 126,000; Full time

Job summary

Visa is seeking a mid-level Documentation Specialist in the Simi Valley, CA area. You will own documentation from start to finish, coach teammates on early projects, and help keep our Active Listening processes humming with sharp attention to detail.

We value self-direction, the ability to translate complex listening concepts for a non-technical audience, and strong interpersonal skills to support a fast, collaborative environment.

Qualifications

• Self-direction that thrives in a mid-level role.
• Ability to translate Active Listening complexity for non-technical audiences.
• Judgment to pause or decline ideas at the right time.
• Strong interpersonal skills with customer focus.

Responsibilities

• Maintain clear documentation of work performed and outcomes.
• Coach newer teammates through initial projects.
• Support Visa's Active Listening pipeline with minimal hand-holding.
• Ensure smooth handoffs and attention to detail across Simi Valley operations.
• Own assigned projects from kickoff to delivery.
• Manage day-to-day rhythm of general work in Simi Valley, CA.

Skills

Self-direction

Active Listening translation

Saying no to good ideas

Customer-focused outlook

Job description

Visa is seeking a mid-level Documentation Specialist in the Simi Valley, CA area. You will own documentation from start to finish, coach teammates on early projects, and help keep our Active Listening processes humming with sharp attention to detail.

We value self-direction, the ability to translate complex listening concepts for a non-technical audience, and strong interpersonal skills to support a fast, collaborative environment.