Documentation Specialist

Visa; Simi Valley (CA); On-site; USD 87,000 - 126,000; Full time

Job summary

Visa is seeking a mid-level Documentation Specialist in the Simi Valley, CA area. You will own documentation from start to finish, coach teammates on early projects, and help keep our Active Listening processes humming with sharp attention to detail.

We value self-direction, the ability to translate complex listening concepts for a non-technical audience, and strong interpersonal skills to support a fast, collaborative environment.

Qualifications

• Self-direction that thrives in a mid-level role.
• Ability to translate Active Listening complexity for non-technical audiences.
• Judgment to pause or decline ideas at the right time.
• Strong interpersonal skills with customer focus.

Responsibilities

• Maintain clear documentation of work performed and outcomes.
• Coach newer teammates through initial projects.
• Support Visa's Active Listening pipeline with minimal hand-holding.
• Ensure smooth handoffs and attention to detail across Simi Valley operations.
• Own assigned projects from kickoff to delivery.
• Manage day-to-day rhythm of general work in Simi Valley, CA.

Skills

Self-direction

Active Listening translation

Saying no to good ideas

Customer-focused outlook

Job description

As a mid-level Documentation Specialist, you'll tackle meaningful challenges from day one and see the impact of your work right away. A $87,000 - $126,000 Documentation Specialist role for a self-starter who wants ownership, collaboration, and a genuine path forward.

Key Responsibilities

• Maintain clear documentation of work performed and outcomes delivered
• Coach newer mid-level teammates through their first messy general project
• Keep Visa's Active Listening pipeline humming without constant hand-holding
• Keep Attention to Detail handoffs warm so Simi Valley partners never feel dropped
• Own assigned projects from kickoff through final delivery
• Own the day-to-day rhythm of general work across our Simi Valley, CA operation

What You'll Bring

• Self-direction that survives a quiet Slack channel
• Experience translating Active Listening complexity for a non-technical audience
• The judgment to say no to good ideas at the wrong time
• Customer-focused outlook with strong interpersonal skills

Visa exists to solve hard general problems with a fiercely-supportive approach and a Simi Valley, CA-rooted culture. We move fast on Stress Management but slow down whenever someone says they feel rushed past good judgement.

Your 5 of experience earn you $87,000 - $126,000 here, alongside mentorship and a fast track into senior general roles.

New applicants this week join a hiring cycle that is already in motion.