Documentation Specialist

Media Excellence Group; Madison (WI); On-site; USD 84,000 - 118,000; Full time

Job summary

Media Excellence Group in Madison, WI is seeking a senior Documentation Specialist who owns their work and partners with a tight team. You will manage written communication workflows, keep records and systems organized, and ensure problem-solving documentation stays current as needs evolve.

The role offers growth mentoring, full benefits, and flexible hours to match life in Madison. You’ll apply strong customer service and analytical skills to deliver clear, accurate documentation daily.

Qualifications

• Hands-on experience with modern Written Communication workflows and tooling.
• Ownership mindset and accountability in handling company resources.
• Strong working knowledge of Customer Service and Problem Solving.
• Strong analytical and problem-solving capabilities.
• Comfort being the newest person in the room and the loudest in the notes.
• Judgment tempered by at least 5 years of real consequences.

Responsibilities

• Read between the lines of what Madison customers actually need
• Keep your Customer Service edge sharp as the WI market shifts
• Execute core Documentation Specialist duties with accuracy and consistency
• Keep records, systems, and shared files organized and up to date
• Keep Problem Solving documentation current as the work outpaces it
• Map the handoffs between WI teams so nothing falls through the cracks
• Close the loop on every Madison request you touch
• Read the room and adjust how you pitch Problem Solving to each audience

Skills

Written Communication

Ownership

Customer Service

Problem Solving

Analytical Thinking

Team Collaboration

5+ years experience

Job description

The next Documentation Specialist at Media Excellence Group will inherit a general team that respects Stress Management and is allergic to busywork. Here, a senior Documentation Specialist owns their work, partners with a tight team, and earns $84,000 - $118,000 while building their career.

Key Responsibilities

• Read between the lines of what Madison customers actually need
• Keep your Customer Service edge sharp as the WI market shifts
• Execute core Documentation Specialist duties with accuracy and consistency
• Keep records, systems, and shared files organized and up to date
• Keep Problem Solving documentation current as the work outpaces it
• Map the handoffs between WI teams so nothing falls in the cracks
• Close the loop on every Madison request you touch
• Read the room and adjust how you pitch Problem Solving to each audience

What You'll Bring

• Hands-on experience with modern Written Communication workflows and tooling
• The kind of ownership that treats the company's money like your own
• Demonstrated wins in general work somewhere near Madison, WI
• Strong working knowledge of Customer Service and Problem Solving
• Strong analytical and problem-solving capabilities
• Comfort being the newest person in the room and the loudest in the notes
• Judgment seasoned by at least 5 years of real consequences

Media Excellence Group is what happens when results-oriented engineers in Madison decide that good enough is the enemy of great Continuous Learning. Our Madison, WI culture runs on written context, generous handoffs, and very few status meetings.

Beginning at $84,000 - $118,000, your growth is mentored, your benefits are full, and your hours flex to match life in Madison, WI.

Candidates are being contacted promptly as part of our active search.

Reach out, walk us through your Written Communication, and let's see if Media Excellence Group is your next stop.