Documentation Specialist

Oliver Wyman; Austin (TX); On-site; USD 73,000 - 111,000; Full time

Benefits offered by this job

Equity

Health benefits

Flexible work

Job summary

Oliver Wyman is seeking a Documentation Specialist in Austin, TX. You will own documentation projects end-to-end, from kickoff to delivery, and respond to internal and external requests with discretion.

The role emphasizes ownership, curiosity, and the ability to manage confidential information while supporting daily Austin site operations. Compensation ranges from $73,000 to $111,000 with equity and health benefits, reflecting the value placed on ownership and the quality of work across client

Qualifications

• Keep documentation up to date as work progresses
• Handle client inquiries and project curveballs professionally
• Own projects from kickoff to delivery
• Respond to internal and external requests promptly
• Handle confidential information with discretion
• Support daily operations at the Austin site
• Question the brief when it doesn't reflect reality

Responsibilities

• Maintain current Problem Solving documentation
• Field curveballs from Austin clients without losing the thread
• Own assigned projects from kickoff through final delivery
• Respond to internal and external requests in a timely, professional manner
• Handle confidential information with discretion
• Support daily operations at our Austin site and keep workflows moving
• Question the brief when the brief doesn't match reality

Skills

Empathy

Grit

Plain English communication

Meeting recap writing

Job description

We're hiring a Documentation Specialist, and the short version is this: bring Attention Management, bring Customer Service, and bring the kind of curiosity that Oliver Wyman runs on. Honestly, the draw is the ownership: $73,000 - $111,000 and contract hours come standard, but the general reins are the real prize.

Key Responsibilities

• Keep Problem Solving documentation current as the work outpaces it
• Field curveballs from Austin clients without losing the thread
• Own assigned projects from kickoff through final delivery
• Respond to internal and external requests in a timely, professional manner
• Handle confidential information with discretion and sound judgment
• Support daily operations at our Austin site and keep workflows moving
• Question the brief when the brief doesn't match reality

What You'll Bring

• The kind of empathy that makes hard feedback land softly
• The grit to debug at 4pm on a Friday without complaint
• A communication style that translates jargon back into plain English
• A communicator who writes the meeting recap nobody asked for but everyone reads

Oliver Wyman brings together forward-thinking people in Austin, TX who care deeply about the craft behind general. Ownership runs deep here: you'll own outcomes, not just tasks, from your first week as a Documentation Specialist.

We back our team with $73,000 - $111,000, equity, top-tier health benefits, and the flexibility to work where you do your best thinking.

Just re-listed with today's date, the general role is fully active.

The team in Austin, TX is one strong Documentation Specialist away from complete, and that could be you.