Documentation Specialist

Public Affairs Institute; Irving (TX); On-site; USD 71,000 - 105,000; Full time

Benefits offered by this job

Coaching

Benefits

Job summary

Public Affairs Institute in Irving, TX seeks a mid-level Documentation Specialist to join as a freelance contributor. You will own end-to-end documentation projects, ensure clarity, and mentor newer teammates as needed.

You will work in a fast-moving environment with coaching that grows you, benefits that cover you, and a flexible schedule that fits Irving itself.

Qualifications

• Proven freelance delivery experience with small-but-mighty results.
• 5+ years of critical thinking and problem-solving experience.
• Discretion and integrity when handling sensitive information.
• Ability to own projects from concept through delivery.
• Strong listening and communication skills.
• Ability to coach and mentor teammates.

Responsibilities

• Turn 3 patterns into faster general calls.
• Maintain TX reporting accuracy to support decisions.
• Follow safety protocols and best practices at all times.
• Own the middle phase of a project, not just the kickoff.
• Onboard, mentor, and guide newer team members when called upon.
• Keep Public Affairs Institute's customer service pipeline humming smoothly.

Skills

Critical thinking

Freelance delivery

Stakeholder management

Self-motivation

Teaching others

Active listening

Job description

Our general team at Public Affairs Institute has a Documentation Specialist gap, and the right forever-learning hire turns that gap into our next advantage. At Public Affairs Institute, a freelance Documentation Specialist earns $71,000 - $105,000, owns meaningful projects, and grows with a team that ships fast.

Key Responsibilities

• Turn 3 of pattern recognition into faster general calls
• Keep TX reporting accurate enough to bet decisions on
• Follow safety protocols and best practices at all times
• Own the boring middle of a project, not just the kickoff
• Onboard, mentor, and guide newer team members when called upon
• Keep Public Affairs Institute's Customer Service pipeline humming without constant hand-holding

What You'll Bring

• A track record of small-but-mighty delivery in a freelance structure
• A solid foundation in Critical Thinking, refined over 5+ years
• Professionalism, integrity, and discretion with sensitive information
• Comfortable owning projects from concept through delivery
• The kind of listening that makes the other person feel heard
• Demonstrated ability to teach what you know to someone greener
• Hands-on proficiency with Stakeholder Management, ideally paired with Self-Motivation

Public Affairs Institute builds the unglamorous general plumbing that Irving, TX relies on, and it does so with thoughtfully-bold pride. We assume good intent first and ask clarifying questions second, which keeps the design-led days drama-free.

The offer is plainspoken: $71,000 - $105,000, coaching that grows you, benefits that cover you, and a schedule that flexes with Irving.

The search for a mid-level Documentation Specialist is in full swing, and we want to fill it soon.