Senior Documentation & Process Lead

Mass General Brigham; Eugene (OR); On-site; USD 92,000 - 130,000; Full time

Job summary

Mass General Brigham in Eugene, OR seeks a Documentation Specialist to own Resilience end to end, with pay between $92,000 and $130,000. You will contribute to team leadership and mentor a growing team, enjoying autonomy to shape work.

Responsibilities include supporting daily operations at our Eugene site, managing priorities, tying efforts to Mass General Brigham metrics, and safeguarding customer experience through active listening and responsive prioritization.

Qualifications

• Comfort being measured against a senior standard.
• Strong working knowledge of negotiation and coaching.
• 6+ years of resilience experience.
• Persuasion with growth mindset.
• Understand general best practices and industry standards.
• Proven ability to stay calm under deadlines.
• Senior written communication skills with persuasive ability.

Responsibilities

• Support daily operations at our Eugene site and keep workflows moving.
• Juggle priorities without dropping the important ones.
• Tie general effort back to a Mass General Brigham metric.
• Turn patterns into faster general calls.
• Guard the customer experience through active listening changes.
• Read signals and reprioritize without being asked.
• Field curveballs from Eugene clients without losing the thread.
• Grow and mentor the team while maintaining candor and quality.

Skills

Negotiation

Coaching

Resilience

Persuasion

Growth Mindset

Written Communication

Job description

Mass General Brigham in Eugene, OR seeks a Documentation Specialist to own Resilience end to end, with pay between $92,000 and $130,000. You will contribute to team leadership and mentor a growing team, enjoying autonomy to shape work.

Responsibilities include supporting daily operations at our Eugene site, managing priorities, tying efforts to Mass General Brigham metrics, and safeguarding customer experience through active listening and responsive prioritization.