Documentation Lead — Ownership & Runbooks (Part-Time)

Energy Innovation Corp; Jersey City (NJ); On-site; USD 94,000 - 129,000; Part time

Benefits offered by this job

Health coverage

Growth opportunities

Competitive salary

Job summary

Lyft in Jersey City, NJ is seeking a Documentation Specialist with 5 years of general experience to own operational handoffs, incidents, and runbook creation. You will guard the customer experience and mentor teammates, while collaborating with vendors and customers to maintain quality standards.

The role emphasizes ownership, teamwork, and growth, with a clear path to senior general work. A competitive salary and comprehensive health coverage accompany this position.

Qualifications

• Ownership mindset and accountability in delivery of governable processes.
• Customer-focused approach with emphasis on experience quality.
• Strong organizational skills to manage multiple handoffs and runbooks.
• Curiosity and initiative to read and understand documentation before acting.
• Several years of relevant work experience in operations/support roles.

Responsibilities

• Map handoffs between NJ teams to ensure no items fall through the cracks.
• Lead general incidents from start to resolution.
• Author and maintain the organization runbook for future hires.
• Protect the Lyft customer experience through all customer service changes.
• Onboard, mentor, and guide new team members as needed.
• Represent Lyft professionally with vendors, partners, and customers.

Skills

Ownership mindset

Customer service

Organization

Curiosity

Accountability

Job description

Lyft in Jersey City, NJ is seeking a Documentation Specialist with 5 years of general experience to own operational handoffs, incidents, and runbook creation. You will guard the customer experience and mentor teammates, while collaborating with vendors and customers to maintain quality standards.

The role emphasizes ownership, teamwork, and growth, with a clear path to senior general work. A competitive salary and comprehensive health coverage accompany this position.