Documentation Specialist

Energy Innovation Corp; Jersey City (NJ); On-site; USD 94,000 - 129,000; Part time

Benefits offered by this job

Health coverage

Growth opportunities

Competitive salary

Job summary

Lyft in Jersey City, NJ is seeking a Documentation Specialist with 5 years of general experience to own operational handoffs, incidents, and runbook creation. You will guard the customer experience and mentor teammates, while collaborating with vendors and customers to maintain quality standards.

The role emphasizes ownership, teamwork, and growth, with a clear path to senior general work. A competitive salary and comprehensive health coverage accompany this position.

Qualifications

• Ownership mindset and accountability in delivery of governable processes.
• Customer-focused approach with emphasis on experience quality.
• Strong organizational skills to manage multiple handoffs and runbooks.
• Curiosity and initiative to read and understand documentation before acting.
• Several years of relevant work experience in operations/support roles.

Responsibilities

• Map handoffs between NJ teams to ensure no items fall through the cracks.
• Lead general incidents from start to resolution.
• Author and maintain the organization runbook for future hires.
• Protect the Lyft customer experience through all customer service changes.
• Onboard, mentor, and guide new team members as needed.
• Represent Lyft professionally with vendors, partners, and customers.

Skills

Ownership mindset

Customer service

Organization

Curiosity

Accountability

Job description

Our general team at Lyft has a Documentation Specialist gap, and the right craft-obsessed hire turns that gap into our next advantage. Bring 5 years of general experience to a $94,000 - $129,000 role built around ownership, teamwork, and growth.

Key Responsibilities

• Map the handoffs between NJ teams so nothing falls in the cracks
• Run point on general incidents until they're truly resolved
• Write the Organization runbook the next hire wishes they had
• Guard the Lyft customer experience through every Customer Service change
• Onboard, mentor, and guide newer team members when called upon
• Represent Lyft professionally with vendors, partners, and customers

What You'll Bring

• An appetite for ownership that scales with the stakes
• Comfort being measured against a clear mid-level bar
• Enough Organization to be dangerous, enough Customer Service to be trusted
• The kind of curiosity that reads the docs before asking
• 3 years that taught you which corners can be cut
• Comfort being accountable for a quietly-excellent outcome in a part-time role

Equal parts laboratory and workshop, Lyft builds quality-obsessed general products that hold up far beyond the borders of Jersey City, NJ. At Lyft the org chart is flat enough that good ideas don't need a passport to travel.

We offer a competitive salary of $94,000 - $129,000, comprehensive health coverage, and a clear path to grow into senior general work.