Document Specialist I

Farmers Group Inc.; Caledonia (MI); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Bonus Opportunity

401(k)

Medical

Vision

Health Savings and Flexible Spending

Job summary

Farmers is hiring a Document Specialist I to support inbound mail processing, scanning, and basic indexing across multiple business units. The role emphasizes accuracy, speed, and data integrity in a hybrid imaging environment.

The position requires a high school diploma and strong keyboarding, with less than one year of related experience preferred. It offers a stable daily schedule onsite at the Caledonia, MI location and opportunities for growth within Farmers’ document services team.

Qualifications

• High school diploma or equivalent required.
• Less than one year related work experience preferred.
• Strong keyboarding (35 wpm) and 10-key skills are required.
• Demonstrated analytical skills and attention to detail are essential.
• Flexibility to work in a fast-paced, dynamic environment.
• Proficient in English written and verbal communication.

Responsibilities

• Performs mail preparation, sorting, scanning and basic indexing for inbound mail across up to 25 business units.
• Operates high-speed scanner and imaging software to transfer documents to digital form.
• Identifies index attributes (policy/agency numbers) to correctly identify document owners.
• Sorts, purges confidential documents and follows shredding procedures.
• Meets production standards set by leadership to maintain quality.
• Supports other duties as assigned.

Skills

Technical aptitude

Typing 35 wpm

10-key skills

Analytical skills

Attention to detail

Flexibility

Problem solving

English communication

Education

High school diploma

Job description

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Document Specialist I

35824

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head‑on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Continuously performs various activities such as mail preparation, sorting, scanning and basic indexing relating to the document imaging process for inbound mail supporting up to 25 business units.

Location and Hours

• This is a 1st Shift opportunity onsite in our Caledonia, MI DS&L Location.
• Shift Hours: Monday - Friday from 8:30 am to 5:00 pm.

Essential Job Functions

• Executes all relevant duties and general knowledge related to the full life cycle of a document such as the entry, evaluation, assignment and exit procedures.
• Applies basic knowledge of corporate location codes, PO boxes and business units to efficiently distribute documents.
• Continuously sorts and separates mail, and prepares documents for scanning by removing fasteners such as staples, paper clips, rubber bands, etc.
• Conducts proper stamping and appropriate placement of patch pages.
• Consistently operates a high speed scanner and works with imaging software to transfer paper documents to digital for electronic transfer.
• Conducts basic indexing responsibilities by identifying and keying index attributes such as policy and/or agency numbers in order to properly identify document owners.
• Appropriately identifies, sorts and purges confidential documents to carefully destroy through facility shredding system.
• Consistently achieves production standards set by the leadership team in order to attain Company production quality standards.
• Performs other duties as assigned.

Experience Requirements

• Less than one year related work experience preferred.

Education Requirements

• High school diploma or equivalent required.

Special Skill Requirement

• Possesses strong technical aptitude.
• Strong keyboarding (at least 35 wpm) and 10-key skills.
• Demonstrated analytical skills.
• Strong attention to detail and critical thinking.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Demonstrated problem solving skills.Proficient in English written and verbal communication skills.
• Demonstrates excellent judgment and decision making skills.

Physical Environment

Ability to perform sedentary work along with bending, reaching, walking, standing, lifting, and carrying up to 40 lbs. Repetitive use of arms and hands to prepare mail, scan documents, and enter data. Working around machines that generate heat and paper dust (Scanners, Letter Openers, etc.).

Salary

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• o CA Only: $16.90 - $25.81
• o CO & ME:$15.10 - $24.17
• o HI/IL/MN/VT Only:$15.00 - $24.17
• o MA Only:$15.72 - $25.81
• o MD & VA:$15.00 - $24.17
• o DC/NJ/NY/OH Only: $16.00 - $25.81
• o Albany County, NY/Cleveland, OH: $15.72 - $23.06
• o WA Only: $17.13 - $27.46
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Job Location(s): US - MI - Caledonia, US - MI - Grand Rapids

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.