Agency Contract Mgmt Specialist

Farmers Group Inc.; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus Opportunity

401(k)

Medical

Vision

HSA/FSA

Job summary

Farmers Group Inc. in Phoenix, AZ, is seeking a customer service professional for contract, licensing and appointment support. The role involves handling inquiries across channels, ensuring compliance, and promoting a positive customer experience. A background in service with strong problem-solving skills is preferred.

The position offers a hybrid work arrangement with in-office and remote days, and a competitive benefits package including medical, vision, and a 401(k).

Qualifications

• 2-3 years of service-related experience.
• High school diploma or equivalent.
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Prioritize and process requests from internal and external customers across channels related to contracts, commissions, licenses and appointments.
• Handle inbound calls and transfers; ensure compliance with procedures and regulations.
• Identify system defects, support improvements, and assist with testing as needed.

Skills

Microsoft Office

Keyboard skills

Education

High school diploma

Job description

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We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

• Processes requests of basic to difficult complexity from internal and external customers across channels related to agent contracting, product authority and appointments.
• May focus on handling inbound calls, transfers or key/national account requests. Ensures compliance with department and company procedures, standards and applicable regulations.
• Provides excellent customer experience with each interaction promoting a positive customer experience. Identifies and reports system defects.
• Recommends and helps implement approved system, process and other improvements.

Essential Job Functions

• Applies problem-solving and critical thinking skills to prioritize, analyze, clarify and process requests of basic to difficult complexity from internal and external customers across channels related to agent contracts, commission schedules, licenses, appointments, product authority, system access, terminations and acquisitions. Demonstrates an understanding of the customer's needs and ensures they are met. Regularly handles inbound calls, transfer and/or key/national account requests. Ensures compliance with department and company procedures, standards and applicable regulations.
• Follows up as needed with the appropriate person(s) to gather missing information, resolve problems and complete requests within department service and quality standards. Advises customers via the appropriate media when requests have been completed. Updates processing systems and other tools to reflect work activity and communication with customers. Identifies and reports system defects.
• Recommends and helps implement approved system, process and other improvements to reduce waste and deliver a better customer experience. Supports system testing for transactions of basic to difficult complexity as assigned. Performs other duties as assigned.

Education Requirements

• High school diploma or equivalent required.

Experience Requirements

• 2-3 years of service-related experience required

Special Skill Requirement

• Basic proficiency in Microsoft Office programs (Excel, Word, PowerPoint), keyboard usage and navigating web-based programs required.
• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Job Location(s): US - MI - Caledonia, US - AZ - Phoenix, US - RI - Warwick

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.