Document Services Manager

Zwicker & Associates, P.C.; Andover (MA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

401(k) with match

Paid holidays

Compensated time off

Long-term disability insurance

Life insurance

Job summary

Zwicker & Associates, P.C. in Andover, MA seeks a Document Services Manager to lead our team and manage processes in a fast-paced litigation setting.

The ideal candidate will motivate staff, oversee scheduling, training, and compliance with firm policies while improving workflows and document handling. This full-time, full-benefit role requires strong organizational skills, attention to detail, and the ability to draft and review legal documents with accuracy.

Qualifications

• Minimum 1 year of management experience in a team setting.
• Minimum 1 year of experience working in a litigation environment.
• At least 1 year drafting, formatting, and reviewing legal documents, including contracts, affidavits, and correspondence.
• Demonstrated ability to lead and develop a department and staff.
• Strong organizational and time-management skills.
• Strong commitment to ethics and compliance standards.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Above-average Excel knowledge, including analysis, filtering, and VLOOKUP.
• Effective communication skills, written and verbal.

Responsibilities

• Assign workloads and schedules for team members.
• Train teams on procedures and maintain knowledge base.
• Monitor performance and report concerns.
• Track workflows and ensure coverage.
• Motivate staff and maintain positive environment.
• Handle time off requests and schedule changes.
• Perform other duties as assigned.

Skills

Management experience

Litigation experience

Team leadership

Time management

Communication

Legal drafting

Decision making

Attention to detail

Problem solving

Critical thinking

Excel proficiency

Tools

Microsoft Excel

Job description

Description

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

The most prestigious lending institutions entrust Zwicker & Associates P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Zwicker is presently seeking a Document Services Manager to join our team. The ideal candidate will be a dynamic leader, proven to be a successful motivator of people and manager of processes. Demonstrated critical thinking and problem-solving abilities are required. The ideal candidate will be highly motivated, a self-starter, detail oriented, and driven to perform.

The base salary for this position is $65,000 per year.

Responsibilities Include

• Comply with the firm’s policies and procedures, client and firm work standards, and compliance policies
• Responsible for assigning employees their work schedules and ensuring they are followed
• Responsible for the proper training and full knowledge of the procedures for his/her teams
• Evaluate employees on a regular basis for performance and informing management of any concerns
• Responsible for tracking and monitoring activity of workflows for their teams
• Continually motivate staff and maintain a positive work environment
• Monitor and forward time off requests for approval, review time records and schedule changes, ensuring coverage in their teams
• Other duties as assigned

Requirements

• Minimum 1 year management experience in a team-oriented workplace (preferred)
• Minimum 1 year of experience working in a litigation environment
• Minimum 1 year experience drafting, formatting, and reviewing legal documents, including contracts, affidavits, and correspondence, ensuring accuracy and compliance with legal standards.
• Demonstrated ability to lead and develop a department and its staff members
• Ability to effectively manage the work flow and staff
• Strong organizational and time management skills
• Strong commitment to ethics and compliance standards
• Effective decision-making skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Above-average Excel knowledge, including analysis, filtering, and V-lookup
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule
• Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the workday at times
• Be able to bend at the waist and be mobile when needed
• Be able to concentrate and use critical thinking

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.

Please Review Our Applicant Privacy Notice

http://www.zwickerpc.com/job-applicant-privacy-notice/

Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.