Document Services Manager

Zwicker & Associates; Andover (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full benefits

Medical insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

Paid holidays

401(k) with match

Paid time off

Job summary

Zwicker & Associates, P.C. in Andover, MA seeks a Document Services Manager to lead a dynamic team, streamline processes, and ensure high-quality document production for a national creditor rights firm. The role requires proven leadership, litigation experience, and strong ethics.

The base salary is $65,000 per year with full benefits. You will manage workflows, train staff, and drive process improvements in a fast-paced environment while maintaining compliance and accuracy in all legal

Qualifications

• Minimum 1 year management experience in a team-oriented workplace.
• Minimum 1 year of experience working in a litigation environment.
• Minimum 1 year experience drafting, formatting, and reviewing legal documents, including contracts, affidavits, and correspondence, ensuring accuracy and compliance with legal standards.
• Demonstrated ability to lead and develop a department and its staff members.
• Ability to effectively manage the work flow and staff.
• Strong organizational and time management skills.
• Strong commitment to ethics and compliance standards.
• Effective decision-making skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Above-average Excel knowledge, including analysis, filtering, and V-lookup.
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
• Be able to operate a computer, phone, or equivalent device.
• Be able to complete a minimum of a 40-hour flexible workweek schedule.
• Be able to read and comprehend position-specific documents and correspondence.

Responsibilities

• Comply with the firm’s policies and procedures, client and firm work standards, and compliance policies.
• Assign employees their work schedules and ensure they are followed.
• Provide proper training and full knowledge of procedures for teams.
• Evaluate employees on a regular basis and inform management of concerns.
• Track and monitor activity of workflows for their teams.
• Motivate staff and maintain a positive work environment.
• Monitor and forward time-off requests for approval and review time records.
• Other duties as assigned.

Skills

Management experience

Litigation environment

Legal document drafting

Leadership

Time management

Ethics & compliance

Decision making

Multi-tasking

Communication

Computer literacy

40-hour workweek

Reading legal documents

Tools

Excel

V-lookup

Job description

Description

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Zwicker is presently seeking a Document Services Manager to join our team. The ideal candidate will be a dynamic leader, proven to be a successful motivator of people and manager of processes. Demonstrated critical thinking and problem-solving abilities are required. The ideal candidate will be highly motivated, a self-starter, detail oriented, and driven to perform.

The base salary for this position is $65,000 per year.

Responsibilities include

• Comply with the firm’s policies and procedures, client and firm work standards, and compliance policies
• Responsible for assigning employees their work schedules and ensuring they are followed
• Responsible for the proper training and full knowledge of the procedures for his/her teams
• Evaluate employees on a regular basis for performance and informing management of any concerns
• Responsible for tracking and monitoring activity of workflows for their teams
• Continually motivate staff and maintain a positive work environment
• Monitor and forward time off requests for approval, review time records and schedule changes, ensuring coverage in their teams
• Other duties as assigned

Requirements

• Minimum 1 year management experience in a team-oriented workplace (preferred)
• Minimum 1 year of experience working in a litigation environment
• Minimum 1 year experience drafting, formatting, and reviewing legal documents, including contracts, affidavits, and correspondence, ensuring accuracy and compliance with legal standards.
• Demonstrated ability to lead and develop a department and its staff members
• Ability to effectively manage the work flow and staff
• Strong organizational and time management skills
• Strong commitment to ethics and compliance standards
• Effective decision-making skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Above-average Excel knowledge, including analysis, filtering, and V-lookup
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule
• Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the workday at times
• Be able to bend at the waist and be mobile when needed
• Be able to concentrate and use critical thinking

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.

Please review our Applicant Privacy Notice:

http://www.zwickerpc.com/job-applicant-privacy-notice/

Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.