Document Production Associate MonFri 110p

RR Donnelley; Columbus (OH); On-site; USD 22,854 - 30,996; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Tuition assistance

Job summary

RR Donnelley is seeking a Document Production Associate in Columbus, Ohio. This role involves providing word processing and document production services to clients. Candidates should have a high school diploma and at least one year of relevant experience.

The ideal candidate will excel in MS Office, demonstrate strong attention to detail, and possess excellent organizational and problem-solving skills. Benefits include medical, dental, and vision coverage, alongside various forms of financial assistance.

Qualifications

• 1+ years of document production experience, preferably in a legal, banking, or corporate environment.
• Ability to handle sensitive and/or confidential documents and information.
• Strong customer service skills to enhance client relationships.

Responsibilities

• Utilize logs and/or tracking software for document production work.
• Perform document production, proofreading, and workflow coordination.
• Communicate effectively with team members and clients regarding deadlines.

Skills

MS Office software (Word, Excel, PowerPoint)

Keyboarding and typing skills

Attention to detail

Organizational skills

Problem solving skills

Education

High school diploma or equivalent

Job description

Job Description

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

(* denotes an “essential function”)

Responsibilities

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

Qualifications

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Additional Information

The salary range for this role at the noted RRD location is $16.59 - $22.50 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Compensation

$17-$17

RRD is an Equal Opportunity Employer, including disability/veterans