Document Production Associate - 2nd Shift

RR Donnelley; West Virginia; On-site; USD 23,887 - 26,587; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Tuition assistance

Job summary

RR Donnelley is seeking a Document Production Associate to provide word processing and document production services. The role is extensive and includes utilizing software, meeting deadlines, and maintaining high-quality standards.

Ideal candidates will have at least 1 year of experience in document production and possess strong MS Office skills along with excellent attention to detail. This position offers a competitive hourly wage and a variety of benefits.

Qualifications

• Minimum 1 year of document production experience, preferably in a legal or corporate environment.
• Strong attention to detail and ability to handle confidential documents.
• Proven customer service skills required to enhance relationships.

Responsibilities

• Utilize logs and tracking software for document production work.
• Assess job requests and ensure appropriate completion.
• Perform document production, proofreading, and workflow coordination functions.

Skills

MS Office (Word, Excel, PowerPoint)

Typing skills

Attention to detail

Organizational skills

Good problem-solving skills

Verbal and written communication skills

Education

High school diploma or equivalent

Job description

About the Company

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people‑powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively.

Position Overview

The Document Production Associate provides word processing and document production services for our clients.

Shift: 2nd shift, Monday‑Friday 1 PM‑10 PM.

Responsibilities

• Utilize appropriate logs and tracking software for all document production work.
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the lifecycle.
• Perform work in document production, proofreading, intake, and workflow coordination functions, as needed.
• Use established procedures, standards, and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction.
• Demonstrate proficiency in using equipment, technology, software, and hardware necessary to perform job functions.
• Communicate with team members, lead, supervisor, or client on job or deadline concerns.
• Meet contracted deadlines for service delivery to clients.
• Troubleshoot basic software or hardware problems.
• Help foster a proactive environment of continuous service enhancement and relationship building with the client.
• Perform quality assurance on work, as requested.
• Adhere to Williams Lea Tag policies and client policies.
• Use equipment and supplies in a cost‑efficient manner.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year of document production experience, preferably in a legal, banking, or large corporate environment.
• Skilled in MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Familiar with other software programs for editing and/or creating documents.
• Strong attention to detail; able to work on multiple projects simultaneously.
• Good organizational skills.
• Ability to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Good judgment to make decisions that conform to business needs and policy.
• Good problem‑solving skills and understanding of when to escalat[e] a problem to a supervisory level.
• Ability to maintain professional composure when working under immediate deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to thrive in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Self‑motivated with a positive attitude.
• Proven customer service skills required to create, maintain, and enhance customer relationships.

Compensation and Benefits

The salary for this role at the RRD location is $17.34–$19.30 per hour. Starting pay decisions are determined based on multiple factors such as education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically roles follow step progressions to a target rate or set increments over time. Depending on the role, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

All employment offers are contingent upon the successful completion of a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability and veterans.