Document Production Associate (1st Shift, Weekends)

RRD; Wheeling (WV); On-site; USD 23,419 - 24,108; Full time

Benefits offered by this job

Medical coverage

Paid time off

401(k) with company match

Job summary

A global business support services company in Wheeling, West Virginia, seeks a Document Production Associate to provide word processing and document production services. Candidates should have 1+ years of experience, proficiency in MS Office, and strong attention to detail. The role includes ensuring timely project completion and handling sensitive documents. The pay is between $17–$17.50 per hour, with various benefits offered including medical coverage, paid time off, and 401(k) with a company match.

Qualifications

• 1+ years of document production experience in a corporate or legal environment.
• Strong keyboarding and typing skills.
• Ability to handle confidential information.

Responsibilities

• Provide word processing and document production services.
• Utilize logs and tracking software for document work.
• Proofread and coordinate workflow tasks.

Skills

Document production experience

MS Office skill (Word, Excel, PowerPoint)

Attention to detail

Organizational skills

Customer service skills

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Job description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

Job Description

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

* denotes an essential function.

Shift Schedule

Thurs-Sun, 10am-9pm ET.

• Utilize appropriate logs and/or tracking software for all document production work.
• Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle.
• Perform work in document production, proofreading, intake and workflow coordination functions, as needed.
• Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction.
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions.
• Communicate with team members, lead, supervisor or client on job or deadline concerns.
• Meet contracted deadlines for service delivery to our clients.
• Troubleshoot basic software or hardware problems.
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client.
• Perform quality assurance on work, as requested.
• Adhere to Williams Lea Tag policies, in addition to client policies.
• Use equipment and supplies in a cost efficient manner.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment.
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Familiar with other software programs for editing and/or creating documents.
• Strong attention to detail; able to work on multiple projects simultaneously.
• Must have good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to exercise good judgment to make decisions that conform to business needs and policy.
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work both independently and collaboratively as part of a team.
• Ability to work in a fast paced environment.
• Ability to communicate professionally both verbally and in writing.
• Must be self‑motivated with a positive attitude.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Additional Information

The salary range for this role at the noted RRD location is $17–17.50 / hour plus a $0.50 shift differential. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.