Document Production Associate (1st Shift, Weekends)

RRD Company; Columbus (OH); Hybrid; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401(k) with company match

Tuition assistance

Job summary

Williams Lea by RRD is seeking a Document Production Associate in a role that begins on-site for training and transitions to a remote model. You will handle word processing and document production tasks, adhering to client formats and deadlines.

The role operates Thursday through Monday, 9am–6pm ET, with essential functions including document editing, proofreading, and workflow coordination. Strong MS Office skills and meticulous attention to detail are required.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year document production experience preferred in legal, banking, or large corporate environments.
• Proficiency with MS Office (Word, Excel, PowerPoint); strong typing.
• Familiar with other software for editing/creating documents.
• Excellent attention to detail and ability to manage multiple projects.

Responsibilities

• Utilize logs or tracking software for all document production work.
• Assess job requests and ensure completion of tasks through lifecycle.
• Perform document production, proofreading, intake and workflow coordination as needed.
• Edit, proof, convert, create, transcribe or complete production requests per client specs.
• Demonstrate proficiency with equipment/tech/software required for the role.
• Communicate with team, supervisor, or client on deadlines or issues.
• Meet contracted deadlines for client service delivery.
• Troubleshoot basic software or hardware problems.
• Foster proactive service improvements and client relationship building.
• Conduct quality assurance on work as requested.

Skills

Attention to detail

Multitasking

Communication skills

Customer service

Self-motivation

Education

High school diploma or equivalent

Tools

MS Office

Job description

• Full-time
• Department: Legal & Document Processing

Company Description

Williams Lea by RRD is a global business support services company with a strong legacy- over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world- especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.

Job Description

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

*This role will be on-site for training, then moves to a remote model.

Thurs-Mon, 9am-6pm ET

(* denotes an "essential function")

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

Qualifications

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Additional Information

The salary range for this role at the noted RRD location is $16.59 - $22.50 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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