Document Management Senior Engineer - Customer Communication (REMOTE)

GEICO; Des Moines (IA); Hybrid; USD 90,000 - 185,000; Full time

Job summary

An established industry player is seeking an experienced Engineer to join their Document Management/Customer Communication Team. This role is pivotal in driving the transformation of their insurance business into a tech-centric organization. You will leverage your expertise in document management tools and programming languages to enhance user experience and optimize business outcomes. Join a company that values innovation and continuous improvement, where you can thrive in a supportive culture and take on exciting challenges that make a real impact in people's lives.

Benefits

401K plan with 6% match

Performance incentives

Tuition assistance

Mental healthcare

Fertility assistance

Adoption assistance

Flexible work arrangements

Remote work options

Qualifications

• 2+ years of experience with enterprise document development.
• Strong understanding of document management tools and DevOps.

Responsibilities

• Create and maintain the enterprise document library.
• Collaborate with teams to solve complex problems and improve processes.

Skills

Enterprise document solutions

Java

.NET

Python

Content development for CCM tools

Communication skills

Problem-solving skills

Understanding of orchestration services

Education

Bachelor’s Degree in Information Technology

Tools

AWS

Azure

Document management tools

Job description

GEICO's PaaS organization is seeking an experienced Engineer to join the Document Management/Customer Communication Team. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.

Position Responsibilities

1. Use document management tools to create and maintain GEICO’s enterprise document library.
2. Coordinate and collaborate with product managers, engineering team members, and product teams to solve complex problems.
3. Monitor data platform performance, analyze metrics, and iterate on features to optimize user experience and business outcomes.
4. Manage business initiatives across functional teams through the entire product lifecycle.
5. Push for engineering excellence; share best practices and improve processes within and across teams.
6. Provide ‘on-call’ support for Production systems, servers, and applications.

Qualifications

• Proficient with enterprise document solutions (preferably Smart Communications and OpenText products).
• Experience with high-level content development for CCM tools.
• Proficient in programming languages such as Java, .NET, or Python.
• Understanding of orchestration services.
• Ability to analyze and estimate at a high level.
• Ability to excel in a fast-paced, startup-like environment.
• Strong communication and problem-solving skills.
• Understanding of document management tools, DevOps, and the software development lifecycle.

Experience

• 2+ years of enterprise document development.
• 2+ years of experience with architecture/design of complex document platforms.
• 2+ years of experience with AWS, Azure, or another cloud service.

Education

• Bachelor’s Degree in Information Technology or related field, or equivalent experience.

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Annual Salary

$90,000.00 - $185,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the candidate’s experience, education, training, work location, market, and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations, and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams committed to making a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your potential in mind. You’ll have access to industry-leading training, certification assistance, career mentorship, and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action, and a winning mindset. Our culture values different perspectives and is grounded in our core values. Our teams are led by dynamic, supportive leaders committed to performance excellence and a shared purpose.

As part of our culture, we offer employee engagement and recognition programs that reward the positive impact of our work on customers’ lives.

Great Rewards: We provide compensation and benefits designed to enhance your physical, mental, emotional health, and financial future.

• Comprehensive Total Rewards program tailored for you and your family’s well-being.
• Market-competitive compensation; a 401K plan with a 6% match; performance incentives; tuition assistance.
• Additional benefits like mental healthcare, fertility, and adoption assistance.
• Options for in-office, remote, and flexible work arrangements, including our GEICO Flex program for remote work up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies ensures fair and equal opportunity for all applicants and employees, regardless of race, color, religion, national origin, age, gender, sexual orientation, gender identity, marital status, disability, or genetic information, in accordance with applicable laws.