Document Management Analyst

toyota; Henderson (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Toyota Financial Savings Bank (TFSB) is seeking a Document Management Analyst to govern the development, revision, and management of all policies, standards, and procedures. You will monitor the TFSB document library, publish documents, and maintain control evidence for all controlled documents, ensuring accuracy and adherence to standards.

The role requires attention to detail, collaboration across teams, and the ability to support regulatory exams and audits while driving continuous

Qualifications

• 2+ years of experience in technical writing and policy/procedure management.
• Proven experience independently managing policy and procedure libraries and associated review and approval processes.

Responsibilities

• Monitor, maintain, and govern the document library and related processes to ensure compliance with standards.
• Perform quality control and ensure accuracy, formatting, and approvals for documents.
• Provide business support to management and units to resolve issues and clarify requirements.
• Produce documentation to support regulatory exams and audit inquiries.
• Identify opportunities for continuous improvement in document management processes, tools, and controls.

Skills

Technical writing

Policy & procedure management

Document management

Education

BA/BS degree

Job description

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we're looking for

Document management is essential to protecting the long-term success of any business. Reporting to the Operational Controls Manager, the Document Management Analyst is responsible for governing and supporting the development, revision, and management of all policies, standards, and procedures across Toyota Financial Savings Bank (TFSB).

This position supports TFSB Operational Control management and executives to ensure that TFSB business units comply with established processes for document lifecycle management, including creation, revision, and approvals. This role is responsible for performing quality control of new/revised documents, publishing documents to and managing the TFSB library, and maintaining company level control evidence for all TFSB controlled documents. This role will regularly monitor and report on key performance indicators (KPI's) and support regulatory exams and audit inquiries related to Document Management.

The ideal candidate will bring strong attention to detail, sound judgment, and a deep commitment to document control, compliance, and accuracy. They are highly organized, collaborative, and capable of maintaining documentation standards while supporting efficient business operations.

What you'll be doing

• Operations: Monitor, maintain, and update the TFSB document library, including file organization, metadata, naming conventions, access coordination, and version control to support compliance with documentation creation, review, revision, and approval processes.
• Quality Control: Perform quality control reviews of TFSB controlled documents to verify formatting, completeness, accuracy, versioning, required approvals, and adherence to documentation standards prior to uploading to the TFSB Document Library and periodically for active documents as a part of ongoing control testing.
• Business Support: Provide support to TFSB Management and Business Units to resolve issues, clarify requirements, and support timely process execution.
• Technical Writing: Analyze business processes to determine documentation requirements and write/create new documents to support TFSB Management and Business units as needed.
• Reporting: Accurately track key performance metrics and assist in operational reporting for senior management, internal audit, and regulatory bodies.
• Kaizen: Identify opportunities for continuous improvement within the Document Management processes, standards, procedures, controls, tools, and related materials.
• Maintain relationships with internal and external business partners, risk and compliance stakeholders, and audit teams to meet business needs.
• Stay informed on regulatory changes and current compliance and risk issues facing the banking industry.
• Serve as a champion of Operational Excellence within the bank.
• Contributes to effective reporting and communication of department routines to achieve enterprise understanding of key issues and resolutions.
• Support/Lead projects within TFSB Operations as needed.
• Produce documentation for electronic or hard copy publication.
• Create documents that comply with Toyota standards on language, writing style, structure, and format.
• Participate in project teams and make recommendations on the types of documents and information necessary to achieve business goals.

What you bring

• BA/BS degree
• 2+ years of experience in technical writing and policy/procedure management
• Proven experience independently managing policy and procedure libraries and associated review and approval processes
• Intermediate Proficiency in