Document Management Analyst

TFB Toyota Financial Savings Bank Company; United States; On-site; USD 82,000 - 133,000; Full time

Benefits offered by this job

Team Member Vehicle Purchase Discount

Toyota Team Member Lease Vehicle

Health care and wellness plans

401(k) Savings Plan with company match

Paid holidays and paid time off

Relocation assistance (if applicable)

Job summary

Toyota Financial Savings Bank (TFSB) is seeking a Document Management Analyst to govern and support policy, procedure, and document lifecycle management across the bank. You’ll ensure compliance, perform QA, publish documents, and maintain control evidence for internal and regulatory reviews.

You’ll monitor KPIs, support audits, and collaborate with risk, compliance, and business units to improve processes while upholding Toyota standards and operational excellence.

Qualifications

• BA/BS degree with 2+ years in technical writing and policy/procedure management.
• Experience independently managing policy and procedure libraries and approvals.
• Proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, Outlook, and Power BI.
• Excellent organizational, communication, documentation, and project management.
• Self-starter with ability to influence others and build relationships in a fast-paced environment.
• Bonus: Advanced degree and 5+ years in banking industry policy writing.
• Knowledge of banking products and operations.

Responsibilities

• Monitor, maintain, and update the TFSB document library with metadata and version control.
• Perform quality control reviews of documents for formatting, completeness, and approvals.
• Support management and business units to resolve issues and ensure timely processes.
• Analyze processes to determine documentation requirements and create new documents.
• Track KPIs and assist in operational reporting for senior management and regulatory bodies.
• Identify opportunities for continuous improvement in documentation standards and controls.
• Maintain relationships with internal/external partners, risk, compliance, and audit teams.

Skills

Document management

Policy & procedure management

Technical writing

MS Office Suite

Communication

Project management

Regulatory knowledge

Banking knowledge

Education

BA/BS degree

Advanced degree

Tools

Power BI

Job description

Overview Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high‑quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company — delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best‑in‑class customer experience in an innovative, collaborative environment. Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration‑related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I‑140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

Document management is essential to protecting the long‑term success of any business. Reporting to the Operational Controls Manager, the Document Management Analyst is responsible for governing and supporting the development, revision, and management of all policies, standards, and procedures across Toyota Financial Savings Bank (TFSB). This position supports TFSB Operational Control management and executives to ensure that TFSB business units comply with established processes for document lifecycle management, including creation, revision, and approvals. This role is responsible for performing quality control of new/revised documents, publishing documents to and managing the TFSB library, and maintaining company level control evidence for all TFSB controlled documents. This role will regularly monitor and report on key performance indicators (KPI’s) and support regulatory exams and audit inquiries related to Document Management. The ideal candidate will bring strong attention to detail, sound judgment, and a deep commitment to document control, compliance, and accuracy. They are highly organized, collaborative, and capable of maintaining documentation standards while supporting efficient business operations.

What you’ll be doing

• Operations: Monitor, maintain, and update the TFSB document library, including file organization, metadata, naming conventions, access coordination, and version control to support compliance with documentation creation, review, revision, and approval processes.
• Quality Control: Perform quality control reviews of TFSB controlled documents to verify formatting, completeness, accuracy, versioning, required approvals, and adherence to documentation standards prior to uploading to the TFSB Document Library and periodically for active documents as a part of ongoing control testing.
• Business Support: Provide support to TFSB Management and Business Units to resolve issues, clarify requirements, and support timely process execution.
• Technical Writing: Analyze business processes to determine documentation requirements and write/create new documents to support TFSB Management and Business units as needed.
• Reporting: Accurately track key performance metrics and assist in operational reporting for senior management, internal audit, and regulatory bodies.
• Kaizen: Identify opportunities for continuous improvement within the Document Management processes, standards, procedures, controls, tools, and related materials.
• Maintain relationships with internal and external business partners, risk and compliance stakeholders, and audit teams to meet business needs.
• Stay informed on regulatory changes and current compliance and risk issues facing the banking industry.
• Serve as a champion of Operational Excellence within the bank.
• Contributes to effective reporting and communication of department routines to achieve enterprise understanding of key issues and resolutions.
• Support/Lead projects within TFSB Operations as needed.
• Produce documentation for electronic or hard copy publication.
• Create documents that comply with Toyota standards on language, writing style, structure, and format.
• Participate in project teams and make recommendations on the types of documents and information necessary to achieve business goals.

What you bring

• BA/BS degree 2+ years of experience in technical writing and policy/procedure management
• Proven experience independently managing policy and procedure libraries and associated review and approval processes
• Intermediate Proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, Outlook, and/or Power BI
• Excellent organizational, communication, documentation, and project management
• Self-starter with the ability to challenge and influence others, build trusted relationships, deal constructively with conflict, problem solve, and adapt to a fast-paced environment
• Added bonus if you have Advanced degree 5+ years of experience in technical writing and policy/procedure management within a banking industry
• Proven experience independently assessing and improving processes
• Knowledge of banking products and operations

What we’ll bring

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

The annual base salary range for this position is $81,600.00 - $132,600.00.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan.

Belonging at Toyota

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].

At Toyota, we don’t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move.

We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place.

Career Possibilities

Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.