Document Imaging Specialist WL, Position no. 00808

Virginia AG; Richmond (VA); On-site; USD 47,000 - 61,000; Full time

Job summary

The Department of Motor Vehicles in Virginia is seeking a Document Imaging Specialist Work Lead in Richmond to manage document processing, scanning, and verification workflows. You will support various DMV centers statewide and ensure accuracy in electronic records and driver/vehicle documents.

The role emphasizes leading a team, maintaining quality control, and coordinating priorities to meet production targets while adhering to DMV procedures and OnBase workflows.

Qualifications

• Knowledge of quality control practices for documents/records accuracy and compliance.
• Experience operating document scanning equipment to store electronically.
• Experience using electronic document management systems to review and process records.
• Experience preparing paper documents for scanning and processing.
• Experience routine cleaning/maintaining office equipment such as scanners.
• Experience responding to telephone inquiries with accurate information.
• Experience guiding team members and coordinating assignments in a lead capacity.

Responsibilities

• Receive, process, verify driver license and title applications and supporting documents.
• Ensure documents are accurately prepared, scanned, verified, and entered into DMV systems.
• Maintain scanning equipment and perform quality control checks.
• Lead team efforts and assist with workload as needed to ensure smooth operations.

Skills

Quality control practices

Operate scanning equipment

Electronic document management

Prepare documents for scanning

Office equipment maintenance

Customer inquiries handling

Lead/problem-solving capacity

Tools

OnBase

OnBase Quality Control Workflow

Disconnected Scan Program

Job description

Title: Document Imaging Specialist WL, Position no. 00808

State Role Title: Admin and Office Spec III

Hiring Range: $47,070 - $61,191

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DATA MANAGEMENT SERVICES

Agency Website: www.dmv.virginia.gov

Recruitment Type: State Employee Only - E

Job Duties

The Virginia Department of Motor Vehicles is hiring for a Document Imaging Specialist Work Lead for a position within its Document Imaging department at our headquarters location in Richmond, VA. This position is open to current Commonwealth of Virginia state employees only. This position is responsible for receiving, processing, and verifying driver license and title applications and supporting documents submitted from DMV Customer Service Centers, DMV Selects, Dealers, and DMV work centers statewide. The role ensures all documents are accurately prepared, scanned, verified, and entered into DMV’s electronic systems. Additionally, the position is responsible for maintaining scanning equipment, performing quality control, leading team efforts as needed, and supporting various office tasks as needed to ensure smooth operations.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Knowledge of quality control practices for reviewing documents or records for accuracy, completeness, and compliance with established standards.
• Experience operating document scanning equipment to scan and verify paper records for electronic storage.
• Experience using electronic document management or workflow systems to review, verify, and process records.
• Experience preparing paper documents for scanning or records processing, including sorting, organizing, and repairing damaged items.
• Experience performing routine cleaning and maintenance of office equipment such as scanners.
• Experience responding to telephone inquiries and providing accurate information to internal customers.
• Experience providing guidance to team members and coordinating work assignments in a lead or supervisory capacity by:
  a. Serving as the primary contact in the supervisor’s absence, providing guidance to team members and overseeing workflow to maintain productivity.
  b. Supporting the supervisor by preparing weekly production reports, updating team procedures, and coordinating assignments to achieve consistent performance.
  c. Assisting team members by addressing procedural questions and fostering a collaborative environment focused on quality results.

Additional Considerations

• Familiarity with OnBase, including the OnBase Quality Control Workflow.
• Familiarity with the Disconnected Scan Program.
• Knowledge of driver license and vehicle title documents and their processing requirements.
• Experience serving as a subject matter expert on document or records processing requirements.
• Current or previous work experience with the Commonwealth of Virginia or DMV processing driver or vehicle records.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.

Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]