Document Imaging Production Specialist II

Bank of America; Fort Worth (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Bank of America is seeking a Production Specialist II for its Document Imaging Indexing Vault Operations (DIIVO) team in Fort Worth, TX. This role centers on accurate document handling, risk-aware processing, and contributing to a high‑performing, detail‑driven environment.

You will assist with retrieval requests, work across multiple streams, and perform repetitive administrative tasks to meet deadlines. The job requires 5 days per week in the office (typical shift 7:00–3:30).

Qualifications

• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
• Shift: 1st shift (United States of America)
• Hours Per Week: 40
• Role is 5 days/week in office (usually 7‑3:30 shift)

Responsibilities

• Assist with document retrieval requests and perform various production and support functions
• Perform work across multiple workstreams and systems
• Perform repetitive administrative functions related to the document retrieval process to meet deadlines and goals
• Train across multiple workstreams
• Prioritise and organise work to increase effectiveness, efficiency, and productivity
• Monitor and review documentation requirements
• Execute on policies and procedures in connection with firm policies and guidelines regarding document management
• Work in a high volume, fast‑paced production environment
• Be reliable, motivated, and a team player with exceptional work habits
• Role is 5 days/week in office (usually 7‑3:30 shift)

Skills

Adaptability

Attention to Detail

Customer and Client Focus

Collaboration

Organizational Effectiveness

Prioritization

Problem Solving

Confronting Bias

Education

High School Diploma / GED / Secondary School or equivalent

Tools

CMOD

CDOL

TrustWeb

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Document Imaging Indexing Vault Operations (DIIVO) is a dynamic organization committed to delivering accurate and efficient document handling for internal and external customers. We specialize in situations that require a high attention to detail, management of risk, and adjustments for unique products. DIIVO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth. DIIVO is committed to continuous improvement of their processes and skill development for their employees.

The DIIVO Team is seeking an experienced and motivated individual to join our team as a Production Specialist II.

Key Responsibilities

• assist with document retrieval requests and perform various production and support functions
• perform work across multiple workstreams and systems
• perform repetitive administrative functions related to the document retrieval process to meet deadlines and goals
• train across multiple workstreams
• prioritise and organise work to increase effectiveness, efficiency, and productivity
• monitor and review documentation requirements
• execute on policies and procedures in connection with firm policies and guidelines regarding document management
• work in a high volume, fast‑paced production environment
• be reliable, motivated, and a team player with exceptional work habits
• role is 5 days/week in office (usually 7‑3:30 shift)

Required Qualifications

• 2 years in operations or production environment
• Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25‑30 pounds

Desired Qualifications

• Ability to leverage data and reporting to manage inventory and service level agreements
• Experience with microfiche/microfilm media or hardware
• Experience with CMOD (Content Manager OnDemand), CDOL (Client Document Online), or TrustWeb applications
• Previous experience in document imaging or retention and retrieval

Skills

• Adaptability
• Attention to Detail
• Customer and Client Focus
• Collaboration
• Organizational Effectiveness
• Prioritization
• Problem Solving
• Confronting Bias

Employment Details

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Role is 5 days/week in office (usually 7‑3:30 shift)

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

We see opportunity and inclusion as our platform for innovation and a key component in our success.