Document Control Specialist

Lorien; South Carolina; Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision care

Job summary

Lorien is seeking a Document Control Specialist to develop infrastructure for processing and securing project documentation across the Carolinas, with mostly remote work and occasional on-site coordination. The role involves managing construction work packages, revisions and archival submissions, while supporting VM program operations.

Responsibilities include reporting, performance tracking, and coordinating documentation workflows to ensure accuracy and timely delivery in a mostly remote

Responsibilities

• Develop and implement infrastructure to process and secure project documentation.
• Coordinate assembly, revision control and archival submission of construction work packages.
• Monitor and track reports, tickets, and customer follow-ups to ensure timely resolutions.
• Manage supplier invoices approvals and support metadata for VM operations.

Job description

Document Control Specialist (BBBH2325285) North Carolina, USA

Salary: USD16 - USD18 per hour + Health, Dental, Vision

Document Control Specialist

Location: North or South Carolina. Mostly remote

This position is responsible for developing and implementing the necessary infrastructure to efficiently process and secure project related documentation (i.e. vendor documents, construction documents, quality records and vital business records) and in developing and implementing cost-effective solutions for project information management. This person is also responsible to coordinate and oversee the assembly, reproduction, revision control and submission for archival of construction work packages. These packages are inclusive of the work orders, drawings and procedures applicable to the construction work tasks.

Candidate can live anywhere within the Carolinas West region and will work remote most of the time.

This position reports to the Vegetation Management Director and supports the VM Program by the successful execution of the following:

• Creates and sends reports to VM and Supplier leadership on defined cadences
• 10-day goal, after hour call out, Fastrack scores and verbatims, customer tickets and Ops request, circuit maintenance audit, reactive QA, customer resolution tool, customer experience performance metrics, and customer work orders exceeding 10 business days
• Weekly crew tracking for VM and DCC
• 2nd approver on VM Supplier invoices, max amount at the discretion of the director, additional invoice assistance as needed
• Monitors work plan to ensure timely work order completion
• Updates ARCOS call out as needed
• Creates & schedules VM Planned outages
• Monitors and tracks customer complaints
• Hazard Tree refusal letter facilitation and storage
• Tracks computer-based training compliance
• Assists with on/off boarding of suppliers as needed
• Order supplies and develop job aids as needed
• May also include additional jurisdictional responsibilities such as sending request for public notices, acquiring DOT permits, monitoring customer phone line and taking follow-up actions to ensure resolution, creating PDF maps, etc.