Document Associate

IST Management; Murfreesboro (TN); On-site; USD 2,066,000 - 2,204,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

7 paid holidays

Pet Insurance

Identity Theft Protection

Bonus Incentives

Job summary

IST Management is seeking a Document Associate for the Franklin team. The role focuses on printing and processing Corporate Manufacturer Certificates and State Titles, handling mail services, and supporting on-site tasks with accuracy and attention to detail.

Ideal candidates will have strong computer skills, customer service mindset, and relevant clerical experience. Training is available, and the company values growth and reliability in a fast-paced environment.

Qualifications

• Customer service minded and detail oriented in a fast-paced environment.
• High school diploma or equivalent required; college a plus.
• 2 years similar document work experience preferred; AS400 familiarity a plus.

Responsibilities

• Provide document processing for MCOs and state titles with accuracy.
• Print, process, and mail documents; manage postage and shipments.
• Maintain inventory and workspace; assist with on-site mail and print services.

Skills

Customer service

Attention to detail

Team oriented

Communication skills

Education

High school diploma or equivalent

College a plus

Tools

AS400

Printronix printers

FedEx PowerShip

MS Office

Job description

Overview

IST Management is seeking a Document Associate to join the Franklin team! The Document Associate will be responsible for handling Corporate Manufactures Certificates and State Titles by printing and processing tasks, in addition to mail services and other support services provided on-site daily. Ideal candidates must have moderate to advanced skills with computers and Microsoft, are customer service minded, have relevant experience in either document production or a clerical environment, willing to train, are comfortable working in a fast-paced environment with heavy attention to details, and are ready to grow in their professional career! In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

You can check out istmanagement.com for more info on us!

Benefits Include

Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 paid holiday, Pet, Identity Theft, and Bonus Incentives

Hourly Compensation

$15.00 to $16.00 USD, based on experience

Schedule

Monday-Friday, Full-time (8hr shifts, 1hr off for lunch) schedules available ranging from 7am-5:30pm

Responsibilities

Job Responsibilities

• Maintain the highest levels of customer service and care while demonstrating a friendly and cooperative attitude; Working in a team-centered environment, completing tasks as assigned to uphold client and site needs; Demonstrate flexibility in satisfying customer demands in a high volume production environment
• Manufactures Certificate of Origin (MCO) Print and Processing Tasks - MCO Manufacturer Certificate of Origin is a document required to sell vehicles in the United States.
  • Operating a computer in an AS400 environment print environment
  • Maintaining, trouble shooting, and supplying Printronix impact printers
  • Oversee service calls on equipment
  • Daily printing/scanning of multiple documents
  • Extensive logging of documents printed and stock used
  • Matching MCO and invoice documents by vehicle identification number (VIN) and other factors
  • Operate postage meter and process daily mail
  • Operate FedEx PowerShip system
  • Quality check all files, printed documents, and FedEx packages for accuracy and quality
• Communicate effectively with coworkers, management, and clients via e-mail, written, and verbal communication
• Maintain inventory (boxes weigh up to 50 lbs.), equipment and workspace
• Create and revised (SOPs) Standard Operating Procedures
• Cross-training for other areas of focus on site (i.e. warehouse, mail services, print services, switchboard, fulfillment etc.); Participate in company required online self-directed training

Qualifications

• Ability to meet employer's time and attendance policy
• Ability to sit for extended periods of time; Attention to detail (must have ability to read and match small print consistently)
• High school diploma or equivalent (GED), College a plus
• 2 years similar document work experience with moderate to advanced keyboarding and Windows environment PC skills (AS400 familiarity a plus); Competency in performing multiple functional tasks; Excellent communication skills both verbal and written
• Professional appearance and demeanor; Ability to effectively work individually or in a team environment
• Access to reliable transportation to and from work
• Lifting up to 50 pounds; Intense walking, bending, squatting

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [e-mail].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.