Document and Customer Service Support

Solventum in; San Antonio (TX); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Health Savings Account

Paid time off

Job summary

Solventum is seeking a Documents and Customer Service Support professional to join our on-site team in San Antonio, TX. The role focuses on handling RMAs, warranty reviews, quoting repairs, and ensuring accurate billing while supporting daily operations and continuous improvement initiatives.

The ideal candidate will have a High School Diploma or GED with at least 2 years in manufacturing or customer service, with strong communication and team collaboration skills.

Qualifications

• High School Diploma or GED plus 2 years experience in manufacturing or customer service.
• Two years combined experience in manufacturing or customer service environment.

Responsibilities

• Generate RMAs for customer-owned devices as requested.
• Review warranty entitlements for customer-owned VAC equipment.
• Share repair quotes and procure authorization for repairs.
• Process Oracle orders and ensure accurate billing.
• File service reports, checklists and work orders.
• Support improvement projects and manufacturing relabeling tasks.
• Print serial number labels and distribute per process.
• Join daily site leadership meetings and communicate updates.
• Maintain a clean, orderly workspace.

Skills

Leadership

Communication

Interpersonal skills

Self-motivation

Education

High School Diploma or GED

Job description

About Solventum

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

Document and Customer Service Support (Solventum). 3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

• Perform generation of RMAs when requested for customer owned devices.
• Perform review of customer owned medical VAC equipment warranty entitlements.
• Share customer repair medical VAC equipment quote and procure authorization for repairs.
• Provide feedback to customers queries regarding repair status & shipping.
• Process Oracle orders and adjust for accurate billing.
• Perform accurate filing of service report, checklist/work order documents.
• Support projects as necessary to support product rework, relabeling, manufacturing kitting, tasks for external department Solventum teams.
• Print medical VAC equipment serial number labels as requested by medical VAC equipment technician and distribute per approved process.
• Successfully demonstrate and support Solventum values, code of conduct & compliance.
• Successfully demonstrate and support a positive safety environment.
• Ability to clearly demonstrate communication and team engagement skills.
• Demonstrate a clean and orderly workspace.
• Participate in daily meetings with site leadership.
• Notify supervisory personnel of any medical VAC equipment repair difficulties and/or other opportunity challenges.
• Execute small projects for continuous improvement.
• generate new serial numbers, generate work orders, book and complete work order jobs.

Your Skills and Expertise

• High School Diploma/GED and two (2) years of combined experience in manufacturing, customer service environment in a private, public, government or military environment

Additional Qualifications

• Strong leadership, communication, interpersonal, and self-motivational skills

Location and Work Authorization

Work location: San Antonio, TX (on-site)

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-Being

Solventum offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only: The expected compensation range for this position is $39,360 - $54,120, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Equal Opportunity

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

About Us

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers' biggest challenges.

20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them. Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work.

Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future.