Document and Customer Service Support

Solventum; San Antonio (TX); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Health Savings Account (HSA)

Life Insurance

Flexible Spending Accounts

Paid Absences and Retirement Benefits

Job summary

Solventum is seeking a Document and Customer Service Support in San Antonio, TX, onsite. The role supports medical VAC equipment repairs, warranty handling, and customer communications, ensuring accurate documentation and timely processing.

The position requires a High School Diploma/GED and at least two years in manufacturing or customer service. On-site work location is San Antonio, with competitive pay and comprehensive benefits.

Qualifications

• High School Diploma/GED and two (2) years of combined experience in manufacturing, customer service environment.

Responsibilities

• Generate RMAs for customer-owned devices.
• Review warranty entitlements for customer-owned VAC equipment.
• Share repair quotes and obtain authorization for repairs.
• Provide updates to customers on repair status and shipping.
• Process Oracle orders and ensure accurate billing.
• Maintain filing of service reports and work orders.
• Support improvement projects and internal processes.

Skills

Leadership

Communication

Interpersonal skills

Team engagement

Education

High School Diploma/GED

Job description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding.

As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Document and Customer Service Support (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

• Perform generation of RMAs when requested for customer owned devices.
• Perform review of customer owned medical VAC equipment warranty entitlements.
• Share customer repair medical VAC equipment quote and procure authorization for repairs.
• Provide feedback to customers queries regarding repair status & shipping.
• Process Oracle orders and adjust for accurate billing.
• Perform accurate filing of service report, checklist/work order documents.
• Support projects as necessary to support product rework, relabeling, manufacturing kitting, tasks for external department Solventum teams.
• Print medical VAC equipment serial number labels as requested by medical VAC equipment technician and distribute per approved process.
• Successfully demonstrate and support Solventum values, code of conduct & compliance.
• Successfully demonstrate and support a positive safety environment.
• Ability to clearly demonstrate communication and team engagement skills.
• Demonstrate a clean and orderly workspace.
• Participate in daily meetings with site leadership.
• Notify supervisory personnel of any medical VAC equipment repair difficulties and/or other opportunity challenges.
• Execute small projects for continuous improvement.
• generate new serial numbers, generate work orders, book and complete work order jobs.

Your Skills and Expertise

High School Diploma/GED and two (2) years of combined experience in manufacturing, customer service environment in a private, public, government or military environment.

Additional qualifications that could help you succeed even further in this role include:

Strong leadership, communication, interpersonal, and self-motivational skills.

Work location: San Antonio, TX (on-site)

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $39,360 - $54,120, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.