Document and Business Solutions Operations Supervisor

JPMorgan Chase; Tempe (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive total rewards package

Health care coverage

Job summary

JPMorgan Chase in Tempe, AZ is seeking a Supervisor within Document & Business Solutions to lead a team delivering mail, print, scanning, imaging, and fulfillment services across locations. You will translate priorities into daily plans, maintain staffing and quality standards, coach team members, and handle escalations to drive operational excellence.

The role emphasizes talent development, a controls-focused culture, and adaptability to evolving business needs, with opportunities to grow

Qualifications

• High school diploma or equivalent.
• Experience leading teams in an operations environment.
• Experience coaching, coordinating coverage, and managing performance.

Responsibilities

• Proactively set daily operational priorities, assign work, and coordinate coverage to meet service expectations.
• Establish and run day-to-day operating routines, including start-of-shift planning, workload balancing, handoffs, and end-of-day status review.
• Manage workforce coverage and short-term resource planning by coordinating shift schedules and anticipating peak periods.
• Deploy cross-trained resources to protect SLAs and escalated staffing or operational risks as needed.
• Identify capacity constraints and maintain disciplined execution and controls compliance.
• Direct team performance via coaching, feedback, and corrective action.
• Reinforce engagement and accountability by addressing performance gaps and ensuring training.
• Ensure compliance and audit readiness through standard work and documentation discipline.
• Own escalation and incident management, coordinating response with corrective actions.
• Lead operational change and continuous improvement through process updates and clear communication.
• Develop Team Leads and emerging talent by delegating stretch assignments and coaching.

Skills

Leadership

Coaching

Workforce planning

Performance management

Documentation discipline

Education

High school diploma or equivalent

Job description

The Supervisor within Document & Business Solutions (DBS) leads a team responsible for delivering mail, print, scanning, imaging, and fulfillment services across global locations. This role ensures operational excellence by translating priorities into daily plans, maintaining staffing and quality standards, coaching team members, and managing escalations. The Supervisor also develops talent, reinforces a controls-focused culture, and adapts to changing business needs.

Join JPMorganChase's Document & Business Solutions and lead teams that power our global operations! As a Supervisor within Document & Business Solutions (DBS), you'll promote essential mail, print, and fulfillment services in a dynamic environment, championing innovation, accountability, and team development. If you're passionate about operational excellence and ready to make a meaningful impact, DBS offers the platform to advance your leadership career.

Job responsibilities

• Proactively set daily operational priorities, assign work, and coordinate coverage to meet service expectations.

• Consistently establish and run day-to-day operating routines, including start-of-shift planning, workload balancing, handoffs, and end-of-day status review.

• Diligently manage workforce coverage and short-term resource planning by coordinating shift schedules and anticipating peak periods.

• Effectively deploy cross-trained resources to protect SLAs and escalated staffing or operational risks as needed.

• Accurately identify capacity constraints and maintain disciplined execution and controls compliance.

• Directly manage team performance by setting expectations, providing ongoing coaching, delivering feedback, and applying corrective action when required.

• Reliably reinforce a culture of engagement and accountability by addressing performance gaps and ensuring team members are trained and equipped.

• Thoroughly ensure compliance and audit readiness by reinforcing standard work, documentation discipline, and control checks.

• Promptly own escalation and incident management by triaging operational issues, coordinating response, and ensuring closure through corrective actions and documentation updates.

• Strategically lead operational change and continuous improvement by implementing process updates, communicating outcomes, and reinforcing adoption through daily routines.

• Actively develop Team Leads and emerging talent by delegating stretch assignments, providing coaching, and building readiness for broader responsibility.

Required qualifications, capabilities and skills

• High school diploma or equivalent.

• Prior people leadership experience in an operations environment, including direct supervision or acting supervisor/team lead responsibilities.

• Experience with coaching, coverage coordination, and performance management practices.

• Experience operating within controlled environments where quality, information security, and compliance are integral to daily work.

• Ability to appropriately elevate issues, maintain documentation discipline, and demonstrate audit readiness behaviors.

• Advanced frontline leadership capability, including setting clear expectations, coaching and developing employees, and managing performance through recognition and corrective action.

• Ability to plan and manage day-to-day coverage and workflow execution, including prioritization.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans