Document and Business Solutions Operations Supervisor

JPMorganChase; Tempe (AZ); On-site; USD 65,000 - 86,000; Full time

Job summary

JPMorganChase is seeking a Supervisor in Document & Business Solutions (DBS) to lead a team delivering mail, print, scanning, imaging, and fulfillment services across global locations. You will translate priorities into daily plans, maintain staffing and quality standards, coach team members, and manage escalations while developing talent and reinforcing controls-focused culture.

The role emphasizes driving operational excellence, overseeing day-to-day routines, and promoting accountability

Qualifications

• High school diploma or equivalent.
• Experience leading teams in an operations setting.
• Coaching, coverage coordination, and performance management experience.
• Experience operating in controlled environments with quality, information security, and compliance.
• Ability to plan and manage day-to-day coverage and workflow execution.

Responsibilities

• Proactively set daily operational priorities, assign work, and coordinate coverage to meet service expectations.
• Establish and run day-to-day operating routines, including start-of-shift planning, workload balancing, handoffs, and end-of-day status review.
• Diligently manage workforce coverage and short-term resource planning by coordinating shift schedules and peak periods.
• Deploy cross-trained resources to protect SLAs and elevate staffing or operational risks as needed.
• Identify capacity constraints and maintain disciplined execution and controls compliance.
• Directly manage team performance by setting expectations, coaching, feedback, and corrective action.
• Reinforce a culture of engagement and accountability by addressing performance gaps and training needs.
• Ensure compliance and audit readiness by standard work, documentation discipline, and control checks.
• Own escalation and incident management by triaging issues, coordinating response, and documenting actions.
• Lead operational change and continuous improvement by implementing process updates and ensuring adoption.
• Develop Team Leads and talent by delegating stretch assignments and coaching.

Job description

Job Description

The Supervisor within Document & Business Solutions (DBS) leads a team responsible for delivering mail, print, scanning, imaging, and fulfillment services across global locations. This role ensures operational excellence by translating priorities into daily plans, maintaining staffing and quality standards, coaching team members, and managing escalations. The Supervisor also develops talent, reinforces a controls-focused culture, and adapts to changing business needs.

Job Description

Join JPMorganChase's Document & Business Solutions and lead teams that power our global operations! As a Supervisor within Document & Business Solutions (DBS), you'll promote essential mail, print, and fulfillment services in a dynamic environment, championing innovation, accountability, and team development. If you're passionate about operational excellence and ready to make a meaningful impact, DBS offers the platform to advance your leadership career.

Job Responsibilities

• Proactively set daily operational priorities, assign work, and coordinate coverage to meet service expectations.
• Consistently establish and run day-to-day operating routines, including start-of-shift planning, workload balancing, handoffs, and end-of-day status review.
• Diligently manage workforce coverage and short-term resource planning by coordinating shift schedules and anticipating peak periods.
• Effectively deploy cross-trained resources to protect SLAs and elevate staffing or operational risks as needed.
• Accurately identify capacity constraints and maintain disciplined execution and controls compliance.
• Directly manage team performance by setting expectations, providing ongoing coaching, delivering feedback, and applying corrective action when required.
• Reliably reinforce a culture of engagement and accountability by addressing performance gaps and ensuring team members are trained and equipped.
• Thoroughly ensure compliance and audit readiness by reinforcing standard work, documentation discipline, and control checks.
• Promptly own escalation and incident management by triaging operational issues, coordinating response, and ensuring closure through corrective actions and documentation updates.
• Strategically lead operational change and continuous improvement by implementing process updates, communicating outcomes, and reinforcing adoption through daily routines.
• Actively develop Team Leads and emerging talent by delegating stretch assignments, providing coaching, and building readiness for broader responsibility.

Required Qualifications, Capabilities And Skills

• High school diploma or equivalent.
• Prior people leadership experience in an operations environment, including direct supervision or acting supervisor/team lead responsibilities.
• Experience with coaching, coverage coordination, and performance management practices.
• Experience operating within controlled environments where quality, information security, and compliance are integral to daily work.
• Ability to appropriately elevate issues, maintain documentation discipline, and demonstrate audit readiness behaviors.
• Advanced frontline leadership capability, including setting clear expectations, coaching and developing employees, and managing performance through recognition and corrective action.
• Ability to plan and manage day-to-day coverage and workflow execution, including prioritization.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• comprehensive health care coverage
• on‑site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.