Docucare Associate

Xerox; Detroit (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Xerox is seeking an on-site maintenance technician in Detroit to perform preventive maintenance on client fleets, replenish consumables, and maintain accurate activity logs. You will work within a service delivery team, ensuring SLA compliance and facilitating fast issue resolution.

The role emphasizes technical/electrical aptitude, customer-facing service delivery experience, and proactive personal development to support continuous improvement and knowledge sharing.

Qualifications

• Specialized courses from recognized universities with 2/3 years of academic years.
• Advanced knowledge of all site products and client IT environment.
• Experience in a customer facing service delivery role.
• Demonstrates a proactive approach to work with initiative and drive.
• Good technical and/or electrical aptitude.

Responsibilities

• Carries out regular preventative maintenance checks on client fleet of machines.
• Replenishes consumables.
• Maintains log of all activities including on-site parts inventory.
• Maintain clean and tidy devices and surrounding environment.
• Carries out first level repair and escalates per procedures for next level maintenance and technical support.
• Ensures SLA is achieved and customer requirements are met.

Skills

Preventive maintenance

Customer service

Electrical aptitude

Problem solving

Mentor/coach

Education

Specialized certification/diploma

Job description

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose:

• Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.
• The role holder works as part of the service delivery team that is aligned to one or more customers.

Specific:

• Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
• Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
• Contributing to service transformation and business growth (KPI: Further profitable service revenue)
• The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
• Intermediate level job with some work experience
• Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
• Identifies problems in straightforward situations, and makes sound decisions using standard procedures
• Works within established procedures with a moderate degree of supervision

Primary Responsibilities:

• Carries out regular preventative maintenance checks on client fleet of machines
• Replenishes consumables
• Maintains log of all activities including on-site parts inventory
• Maintain clean and tidy devices and surrounding environment
• Carries out first level repair and escape in accordance with agreed procedures for next level maintenance and technical support
• Ensures SLA is achieved and customer requirements are met
• Commitment to maintain skill set through personal development and training
• Promotes knowledge sharing and acts as a mentor/coach

Candidate Education:

• Specialized courses from recognized universities with 2/3 years of academic years (Example: recognized certification, diploma etc.
• Minimum Advanced knowledge of all site products and client IT environment
• Minimum Experience in a customer facing service delivery role
• Minimum Demonstrates a proactive approach to work with initiative and drive
• Minimum Good technical and/or electrical aptitude