Dockmaster II

MarineMax Brand; Sarasota (FL); Presencial; USD 24.000 - 38.000; Jornada completa

Descripción de la vacante

Fraser Yachts Group seeks a Dock Attendant to manage daily marina operations in Florida. You will lead the dock team, ensure safe machinery operation, and coordinate maintenance with the Service Manager while aligning schedules with marine activities.

Responsibilities include training new staff, supervising forklift operations, and maintaining strong inter-department relationships to optimize boat storage, fuel monitoring, and customer satisfaction.

Responsabilidades

• Hire, train, motivate, coach, monitor and evaluate the performance of all dock team members
• Maintain dock machinery and equipment effectively and in a safe working condition
• Schedule all maintenance and repairs for dock machinery with Service Manager
• Responsible for setting dock employee work schedules around marine operations
• Oversee and participate in the training of new dock employees
• Audit forklift operator performance to ensure training, job performance and attitude are acceptable
• Initiate and oversee maintenance and repair area relating to the Dock/Yard for a safe, attractive work area
• Establish and maintain positive relationships with other departments
• Prepare for and participate in meetings with management or other department heads
• Schedule all sales, service and storage moves with customer interests in mind
• Communicate with Marina Administrator or Shared Services on storage related information
• If a boat is damaged, report the damage promptly to sales or service and contact the customer if applicable
• Communicate customer satisfaction standards to all dock personnel
• Resolve customer complaints and build a loyal customer base for marina
• Inventory boats in wet and dry storage weekly
• Dipping and monitoring fuel tanks
• Other duties as assigned

Descripción del empleo

OVERVIEW

Manage dock team members and daily operations of the dock, including Wet Slips, Dry Slips, Basin and the front lot.

KEY RESPONSIBILITIES

• Hire, train, motivate, coach, monitor and evaluate the performance of all dock team members
• Maintain dock machinery and equipment effectively and in a safe working condition
• Schedule all maintenance and repairs for dock machinery with Service Manager
• Responsible for setting dock employee work schedules around marine operations
• Oversee and participate in the training of new dock employees
• Audit forklift operator performance to make sure training, job performance and attitude are acceptable
• Initiate and oversee maintenance and repair area relating to the Dock/Yard resulting in a safe and attractive work area
• Establish and maintain positive relationships with other departments
• Prepare for and participate in meetings with management or other department heads
• Schedule all sales, service and storage moves keeping in mind the best interest of the potential and existing customers
• Communicate with Marina Administrator or Shared Services on a regular basis in regards to storage related information
• In the event that a boat is damaged, promptly report the damage to sales or service and if applicable, contact the customer that same day
• Communicate customer satisfaction standards to all dock personnel
• Resolve customer complaints and build loyal customer base for marina
• Inventory boats in wet and dry storage weekly
• Responsible for dipping and monitoring fuel tanks
• Other duties as assigned

PHYSICAL REQUIREMENTS

Physical requirements for a Dock Attendant can be physically demanding. Key physical demands include:

• Lifting and Carrying: The ability to lift, push, pull, or carry heavy objects, at times more than 50 pounds.
• Physical Stamina: Ability to stand and walk for long periods, sometimes up to several hours a day.
• Climbing and Balance: Ability to climb vertical ladders and navigate stairs, including entering/exiting boats through hatches.
• Weather Conditions: Exposure to extreme weather conditions including heat and cold

KEY RESULTS AREAS

• Safe and profitable operation of marina/dock operations
• Severe weather prevention plan executed
• Top condition facility, docks and customer areas
• High level of customer service and responsiveness to issues
• Establish and maintain positive relationships with all departments

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.