Dockmaster

Pridwin Hotel; Town of Shelter Island (NY); On-site; USD 41,000 - 48,000; Full time

Job summary

The Pridwin Hotel on Shelter Island, NY is seeking a Dock Master to oversee all dock operations, moorings, and guest waterfront services. You will supervise Dock Hands, manage schedules, and ensure safety and guest satisfaction at the dock and beach areas.

Responsibilities include supervising water sports programming, maintaining facilities, handling transactions, and documenting safety and maintenance concerns for hotel management.

Qualifications

• High school diploma or equivalent; maritime or hospitality certifications preferred.
• Experience in marina operations or hospitality roles.
• CPR/First Aid certification or willingness to obtain; Captain’s license or 6-pack preferred.
• Ability to work outdoors in varying weather conditions.

Responsibilities

• Oversee docking and departures of vessels at dual docks and moorings.
• Record docking, mooring transactions and ensure proper fee collection.
• Maintain safety and cleanliness standards at the dock and facilities.
• Provide assistance and guidance to boaters for a seamless guest experience.
• Supervise Dock Hands and schedule coverage for dock and beach operations.
• Assist guests with beach service and oversee water sports programming.
• Monitor inventory of dock supplies and report safety or maintenance concerns.

Skills

Leadership

Communication

Docking procedures

Guest service

Organization

Outdoor work

Education

High school diploma

CPR/First Aid

Captain’s license (6 pack)

Job description

Job Details

Job Location: Pridwin Hotel - Shelter Island, NY 11964

Salary Range: $30.00 - $35.00 Hourly

Position Overview: The Dock Master is responsible for overseeing all dock operations, ensuring the safe and efficient arrival, departure, and mooring of vessels. This role involves supervising the Dock Hands, maintaining dock facilities, providing excellent guest service, and managing water sports programming. The Dock Master is also responsible for enforcing safety regulations and ensuring that the highest service standards are met for all guests using the dock and beach facilities.

These duties may be described as, but not limited to:

Dock

• Oversee the docking and departure of vessels at The Pridwin’s dual docks and moorings.
• Ensure all docking and mooring transactions are recorded accurately and that fees are collected properly.
• Maintain safety and cleanliness standards at the dock, ensuring all equipment is secured and stored correctly.
• Provide assistance and guidance to boaters, ensuring a seamless guest experience.

Team Leadership & Guest Services

• Supervise and train Dock Hands, ensuring they provide excellent service and follow hotel standards.
• Manage scheduling and assignments for Dock Hands to ensure proper coverage of dock and beach operations.
• Assist guests with beach service, including setting up chairs, towels, and umbrellas, and ensuring an enjoyable waterfront experience.
• Oversee water sports programming, including equipment maintenance and guest safety.

Administrative & Financial Duties

• Monitor and manage inventory of dock-related supplies and equipment.
• Ensure accurate handling of transactions related to docking, mooring, and beach services.
• Report and document any safety concerns, maintenance needs, or guest incidents to hotel management

QualificationsRequired Knowledge, Skills, Abilities:

• Strong leadership and communication skills.
• Knowledge of docking procedures, mooring operations, and boating safety regulations.
• Ability to provide outstanding guest service with a professional and welcoming demeanor.
• Strong organizational skills and attention to detail.
• Ability to work outdoors in various weather conditions.

Minimum Qualifications:

• High school diploma or equivalent required; additional maritime or hospitality certifications preferred.
• Previous experience in marina operations, hospitality, or a similar role.
• CPR/First Aid certification (or willingness to obtain).
• Captain’s license, 6 pack or above