Dock Master

TECHNOLOGY & INNOVATION; Stamford (CT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary with potential for

Medical Insurance

Vision Plan

401(k) Plan

Life Insurance

Paid Vacation

Paid Holidays

Tuition Reimbursement

Job summary

Building and Land Technology seeks an experienced Dock Master to oversee daily marina operations in Stamford, CT. You will manage arrivals/departures, dock assignments, and guest services while leading dockhands and seasonal staff.

The role emphasizes safety, organizational excellence, and a polished customer experience for boaters and visitors in a fast-paced waterfront setting.

Qualifications

• 3+ years of experience in marina operations, dock management, boating, marine services, or related waterfront environment.
• Strong knowledge of recreational boating, docking procedures, line handling, marina safety, and dock operations.
• Previous supervision experience of dockhands, marina staff, or another operational team.
• Excellent customer service skills with a polished, hospitality-driven approach.
• Ability to work outdoors in varying weather and manage multiple priorities.

Responsibilities

• Oversee daily dock operations to ensure a safe, organized, and exceptional marina experience.
• Serve as a primary contact for marina customers, boaters, guests, and visitors.
• Provide hands-on assistance with vessel arrivals and departures, docking, line handling, and slip assignments.
• Coordinate daily slip activity and communicate docking instructions and marina procedures to customers and guests.
• Supervise, schedule, train, and direct dockhands and seasonal marina staff.
• Maintain professionalism, responsiveness, and high customer service standards across the dock team.
• Monitor docks, slips, utilities, equipment, and common areas and identify safety or maintenance concerns.
• Ensure docks and marina areas are clean, organized, and guest-ready.
• Enforce marina rules, safety procedures, and company policies professionally.
• Monitor weather and waterfront conditions and communicate operational concerns as needed.
• Assist boaters with shore power, water connections, dock carts, and marina services.
• Coordinate with maintenance teams and vendors for repairs and operations.
• Support seasonal marina opening/closing and winterization activities.
• Maintain marina logs, incident reports, and operation documentation.
• Assist with marina events and Harbor Point initiatives as needed.
• Collaborate with property management, security, maintenance, and other teams to ensure safe waterfront operations.
• Assist with emergency response and marina safety procedures as needed.

Skills

Marina operations

Dock management

Customer service

Leadership

Communication

Problem-solving

Safety awareness

Tools

Marina management software

Job description

Dock Master

Building and Land Technology Stamford, Connecticut, United States

About this position

Location: Stamford, CT

Job Description

Harbor Point Marinas is seeking an experienced, service-oriented Dock Master to oversee the daily dock operations and customer experience at our waterfront marinas in Stamford, CT.

The Dock Master will serve as a key point of contact for marina customers, boaters, guests, and dock staff and will be responsible for ensuring safe, efficient, and professional operations throughout the marina. This is a hands-on position requiring strong knowledge of boating and marina operations, exceptional customer service skills, and the ability to lead a team in a fast-paced waterfront environment.

The ideal candidate combines practical marina experience with a hospitality mindset and takes pride in maintaining a safe, organized, and first-class environment for boaters and guests.

Responsibilities of the Dock Master

• Oversee daily dock operations to ensure a safe, organized, and exceptional marina experience.
• Serve as a primary point of contact for marina customers, boaters, guests, and visitors.
• Provide hands-on assistance with vessel arrivals and departures, docking, line handling, and slip assignments.
• Coordinate daily slip activity and communicate docking instructions and marina procedures to customers and guests.
• Supervise, schedule, train, and provide day-to-day direction to dockhands and seasonal marina staff.
• Maintain a high standard of professionalism, responsiveness, and customer service across the dock team.
• Monitor docks, slips, utilities, equipment, and common areas and promptly identify maintenance or safety concerns.
• Ensure docks and marina areas remain clean, organized, safe, and guest-ready.
• Enforce marina rules, boating safety procedures, and company policies in a professional and customer-focused manner.
• Monitor weather and waterfront conditions and communicate operational or safety concerns as appropriate.
• Assist boaters with shore power, water connections, dock carts, and other marina services.
• Respond promptly and professionally to customer questions, requests, and operational concerns.
• Coordinate with maintenance teams and vendors regarding dock repairs, equipment, utilities, and other operational needs.
• Support seasonal marina opening and closing procedures, including preparation for peak boating season and winterization activities.
• Maintain appropriate marina logs, records, incident reports, and operational documentation.
• Assist with marina events, waterfront activations, and other Harbor Point initiatives as needed.
• Collaborate with property management, security, maintenance, and other Harbor Point teams to support safe and seamless waterfront operations.
• Assist with emergency response and marina safety procedures as needed.

Requirements of the Dock Master

• 3+ years of experience in marina operations, dock management, boating, marine services, or a related waterfront environment preferred.
• Strong knowledge of recreational boating, docking procedures, line handling, marina safety, and dock operations.
• Previous experience supervising dockhands, marina staff, or another operational team preferred.
• Strong customer service skills with the ability to provide a polished, hospitality-driven experience.
• Comfortable working directly with boat owners, captains, guests, vendors, and other marina stakeholders.
• Strong communication, organizational, and problem-solving skills.
• Ability to remain calm and professional while responding to changing weather, vessel activity, customer needs, and operational issues.
• Ability to work independently, take initiative, and identify issues before they become larger problems.
• Comfortable working outdoors in varying weather conditions and performing the physical requirements associated with marina operations.
• Ability to safely handle dock lines, equipment, and other marina-related materials.
• Basic computer skills; experience with marina management or reservation systems is a plus.
• Flexible schedule with availability to work weekends, evenings, and holidays during the boating season as needed.
• Valid driver's license required.
• Boating license/certification or USCG credentials are a plus.

Benefits Provided to the Dock Master

• Competitive salary with potential for bonus
• Medical Insurance
• Vision Plan
• 401(k) Plan
• Life Insurance
• Paid Vacation
• Paid Holidays
• Tuition Reimbursement

BLT is an equal opportunity employer.