Docketing Manager

shook-careers; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

SHOOK CAREERS in Chicago seeks an experienced Litigation Docketing Manager to lead the firm's docketing operations and ensure timely, accurate entry of all docketing data across jurisdictions.

You will oversee daily workflows, set performance metrics, and train a team of docketing staff while coordinating with attorneys, IT, and outside vendors to improve processes and service levels. Strong communication and attention to detail are essential.

Qualifications

• Bachelor's degree from a four-year college or university with minimum four to six years of litigation docketing experience.
• Experience managing a docketing team.
• Familiar with BEC Docket Enterprise or comparable docket software.
• Strong attention to detail and problem-solving skills.
• Ability to communicate effectively with internal contacts at all levels.

Responsibilities

• Lead and supervise the firm's litigation docketing activities.
• Oversee daily docketing operations and set performance metrics.
• Ensure accurate and timely entry of docketing data.
• Answer questions from attorneys and staff on docketing procedures.
• Audit the docketing system regularly for accuracy and compliance.
• Develop and implement docketing procedures and process improvements.
• Collaborate with internal and external subject matter experts on standards.
• Stay updated on court rules and summarize changes for teams.
• Build relationships with technology and services vendors.
• Serve as escalation point and liaison to IT and outside vendors.
• Train and supervise docketing staff.
• Generate reports on docketing activities and compliance.
• Manage large projects from start to finish with minimal guidance.
• Communicate clearly and professionally at all times.
• Keep supervisor informed of issues and potential problems.
• Operate office equipment and maintain a neat workplace.
• Follow safety procedures in all duties.

Skills

Docketing leadership

Process improvement

Project management

Cross-functional collaboration

Excellent communication

Education

Bachelor's degree

Tools

BEC Docket Enterprise

PACER

File & Serve Xpress

ECFx

Job description

Responsibilities

• Serves as the subject matter expert on docketing procedures and is responsible for leading, managing, and supervising the Firm's litigation docketing activities.


• Manage and oversee the daily operations of the docketing department, including setting performance expectations and measurements.


• Ensure accurate and timely entry of all docketing information into the firm's docketing system.


• Respond to questions from attorneys and staff regarding procedural aspects of docketing nationwide.


• Conduct regular audits of the docketing system to ensure accuracy and compliance.


• Develop and implement docketing procedures and best practices, regularly recommending and implementing process improvements and changes to increase efficiency and improve service levels.


• Partners with internal and external subject matter experts to update docketing standards.


• Stay updated on changes in court rules and procedures; summarize and communicate with docketing and legal teams.


• Establish and maintain effective working relationships with technology and services vendors.


• Serve as an escalation point for the team, and act as a liaison to IT and outside vendors on litigation docketing matters and processes.


• Train and supervise docketing staff, providing guidance and support as needed.


• Generate reports and provide updates on docketing activities and compliance.


• Manages large projects and carries project through to completion with infrequent direction. Makes management decisions necessary to complete projects.


• Uses excellent verbal, written and communication skills, and is courteous and professional at all times.


• Keeps supervisor abreast of current issues and potential problems as they develop; seeks advice as needed.


• Operates office equipment such as PC's, phones, calculators and photocopy machines.


• Maintains a neat and orderly workplace.


• Follows adequate safety procedures while carrying out all duties.

Bachelor's degree from a four-year college or university; minimum four to six years litigation docketing experience, OR equivalent combination of education and experience. Must have experience managing a docketing team. Familiar with BEC Docket Enterprise or comparable docket software. Solid working knowledge of state and federal databases including PACER, File & Serve Xpress, ECFx, and a proficient understanding of civil practice law and procedures across multiple jurisdictions and states. Proficient understanding of civil practice law and procedures across multiple jurisdictions and states. High level of attention to detail and advanced problem-solving skills. Ability to communicate effectively, both orally and in writing, and the ability to provide quality service primarily to internal contacts at all position levels.