Dock Supervisor

Estes Express Lines; Lewiston (ME); On-site; USD 50,000 - 65,000; Full time

Job summary

Estes Express Lines is seeking a hands-on Operations Supervisor in Lewiston, ME to lead dock staff and optimize LTL procedures. You will coach teams, manage schedules, and ensure safety compliance and high KPI performance.

The role requires prior management and dock experience in LTL, strong communication, and the ability to work flexible hours including nights and weekends. Estes emphasizes integrity and customer-focused freight solutions.

Qualifications

• High School Diploma or GED completed or equivalent.
• Bachelor's degree is preferred.
• Understanding of LTL trucking industry is advantageous.
• Prior management, dispatch and dock experience is required in LTL trucking.
• Strong leadership: hire, coach, counsel, train, mentor, terminate.

Responsibilities

• Lead dock employees; set targets and monitor performance.
• Manage an efficient, safe LTL operation, including dock planning and schedules.
• Enforce safety, policy, and government regulations.
• Involved in hiring and termination processes as needed.
• Administer portions of the Service Center Business plan with the SC Manager.
• Ensure KPI targets are met and reviewed regularly.
• Utilize company tools and processes for daily operations.
• Review and revise schedules to increase efficiency and reduce costs.
• Oversee equipment assignment (trailers/tractors) with other supervisors.
• Communicate with customers by phone, fax, or email.
• Handle dock paperwork timely and accurately by staff.
• Maintain regular attendance; perform other duties as assigned.
• Meet high demands in a fast-paced environment.

Skills

Leadership

Hiring

Coaching

Problem solving

Communication

Time management

Team building

Interpersonal skills

Computer skills

Work ethic

Education

High school diploma or GED

Bachelor's degree preferred

Tools

AS/400

MS Office

Job description

• Report to Operations Manager / Assistant Service Center Manager and/or Service Center Manager


• Lead, guide and direct dock employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules


• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations


• Involved in and makes recommendations in the hiring and termination processes


• Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager


• Responsible for meeting all KPI's assigned


• Daily utilization of all Company enhancement tools and processes


• Review and revise schedules to increase efficiencies and to lower cost


• Responsible for equipment assignment and movement (trailers and tractors) in collaboration with other supervisors/management


• Responsible for proper communication to customers via phone, fax or email


• Oversee and responsible for all paperwork associated with the dock to ensure it is handled timely and correctly by employees


• Regular attendance is required.


• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred


• Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred


• Prior management, dispatch and dock experience required, preferably in LTL trucking industry


• Must be knowledgeable of local metropolitan area


• Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees.


• Team building and interpersonal skills


• Possess excellent verbal, written and listening communication skills


• Excellent planning and organization skills


• Must have good computer skills (AS/400 & MS Office a plus)


• Must have strong work ethic and good problem solving skills


• Must be willing to work 50 hours/week average


• Must be able to work any shift including nights and/or weekends and in any weather condition


• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job


• Must be able to comply with all company policies, rules, procedures and Code of Conduct


• Must be able to interact well with others


• Must be able to work independently, or in a team setting


• Must be capable of working under tight time constraints in a high volume environment with multiple priorities


• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines


• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check


• Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

Estes is the largest, privately owned freight carrier in North America. As an asset-based transportation provider with a global footprint, Estes always goes the extra mile to deliver reliable freight solutions and exceptional service that keep its customers coming back. Ethical and honest, with nearly a century of freight shipping expertise, Estes has worked through the decades to build a robust fleet and vast network of over 10,000 doors and 280 terminals. And the company’s comprehensive transportation solutions are backed by its continued investment in technology resources, as well as the support of more than 24,000 fiercely committed employees. Estes offers comprehensive freight shipping solutions, including Less Than Truckload (LTL), Volume LTL and Truckload, Time Critical Guaranteed, Custom Shipping and Logistics, and Final Mile.

Our mission at Estes is to deliver responsive freight solutions so our employees and customers can focus on what matters most. It is that type of commitment, along with plenty of hard work, that keeps us going strong as America’s largest privately owned carrier after 90 years in business. At our core is a family-inspired culture built on integrity and trust that drives the way we work. What does it mean to be Estes Strong? Just ask any of our 24,000 teammates. We work together to overcome challenges with courage, grit, and determination. Are you ready to be part of the Strength of Estes.

EEO statement:

Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.