Assistant Manager, Offshore Operations

Estes Express Lines; Jacksonville (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Estes Express Lines seeks an Assistant Manager, Offshore Operations to partner with leaders and drive strategies for offshore service areas. You will oversee inbound freight, shipment measurements, and documentation to ensure top-notch customer experience.

You will mentor offshore staff, participate in hiring and training, and collaborate with agents to ensure prompt quoting, pickup, and delivery. The role requires adaptability and strong communication in a dynamic freight environment.

Qualifications

• High School Diploma or GED or equivalent background.
• 2+ years of prior LTL or transportation experience.
• Prior supervisory experience preferred.
• Knowledge of exports from the United States.
• Knowledge of steamship lines and their policies.
• Strong verbal, written, and listening communication skills.
• Proficient computer skills: Microsoft Office and AS/400.
• Ability to work independently or in a team in a fast-paced environment.
• Must be mentally and emotionally able to handle high stress.
• Able to lift approximately 20 lbs.
• Compliance with company policies, rules, and code of conduct.
• Ability to interact well with others.
• Ability to work independently or in a team setting.
• Ability to work under tight time constraints in high-volume environment.
• Ability to read and interpret safety rules, procedures and manuals.
• Must pass pre-employment drug screen and background checks.
• Authorized to work in the United States.

Responsibilities

• Assist in managing all phases of operations for Offshore markets (Puerto Rico, Alaska, Hawaii).
• Lead, mentor, and direct offshore team; participate in hiring, training, terminations.
• Coordinate with offshore market agents for prompt quoting, pickup and delivery.
• Prepare and process documentation for transportation of goods (Bills of Lading).
• Respond to inquiries regarding bill documents with other departments/service centers.
• Establish relationships to assist in booking steamships.
• Regular attendance is required.
• May perform additional duties as assigned.

Skills

LTL experience

Supervisory experience

Exports knowledge

Steamship knowledge

Communication skills

AS/400 system

Microsoft Office

Team orientation

Fast-paced environment

Reading/comprehension

Education

High School Diploma or GED

Tools

AS/400 system

Microsoft Office Suite

Job description

The Assistant Manager, Offshore Operations is responsible for partnering with the Manager, Offshore Operations as well as business and operational leaders to develop and maintain operational strategies related to Estes' service to offshore markets. This position reports to the Manager, Offshore Operations, and assumes all responsibilities in his/her absence.

• Assists in the management of all phases of operations related to services to our Offshore markets (Puerto Rico, Alaska and Hawaii) to include monitoring inbound freight movement, measurement and weighing of shipments, while ensuring the best customer experience.
• Lead, guide, mentor and direct offshore team employees in collaboration with the Manager of Offshore Operations. Participate in hiring, training and terminations. Ensure adherence to proper guidelines with an appropriate level of follow up.
• Works with agents in Offshore markets to ensure prompt quoting, prompt pickup and delivery of freight
• Works on Customers and Hacienda Tax office file for prompt and accurate filing of Puerto Rico shipments
• Ensures proper staging and loading of containers to maximize cube and to ensure safety and ease of reloading to customers
• Work with customers and Offshore team members to create documentation required for accurate transportation of customer goods, to include Bills of Lading and related documents.
• Respond to internal and external inquiries regarding Bill documents by contacting other departments and/or service centers to trace shipments
• Establishes relationships to assist in booking steamships
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• High School Diploma or General Education Degree (GED), or any combination of education and experience, which would provide an equivalent background required.
• 2 or more years of prior LTL or transportation experience required
• Prior supervisory experience highly preferred
• General Knowledge of exports from the United States required
• Knowledge of steamship lines and their policies required
• Good communication skills including verbal, written and listening required
• Proficient computer knowledge to include Microsoft Office Suite (Word, Excel, Outlook, etc.) and AS/400 system required
• Must be able to work independently or with team members, in a fast-paced environment
• Must be mentally and emotionally capable of handling a high stress environment
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

Estes is the largest, privately owned freight carrier in North America. As an asset-based transportation provider with a global footprint, Estes always goes the extra mile to deliver reliable freight solutions and exceptional service that keep its customers coming back. Ethical and honest, with nearly a century of freight shipping expertise, Estes has worked through the decades to build a robust fleet and vast network of over 10,000 doors and 280 terminals. And the company’s comprehensive transportation solutions are backed by its continued investment in technology resources, as well as the support of more than 24,000 fiercely committed employees. Estes offers comprehensive freight shipping solutions, including Less Than Truckload (LTL), Volume LTL and Truckload, Time Critical Guaranteed, Custom Shipping and Logistics, and Final Mile.

Our mission at Estes is to deliver responsive freight solutions so our employees and customers can focus on what matters most. It is that type of commitment, along with plenty of hard work, that keeps us going strong as America’s largest privately owned carrier after 90 years in business. At our core is a family-inspired culture built on integrity and trust that drives the way we work. What does it mean to be Estes Strong? Just ask any of our 24,000 teammates. We work together to overcome challenges with courage, grit, and determination. Are you ready to be part of the Strength of Estes.

EEO statement:

Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law.