Dock Operations Lead - Weekend & Outdoor Pro

Rowing Dock, Inc.; Austin (TX); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Free staff rentals

Paid training (First Aid/CPR)

Job summary

Rowing Dock, Inc. is seeking a Manager on the Dock (MOD) to ensure smooth dock operations, assist customers, and answer questions. The MOD will lead shifts, uphold safety, and maintain a positive staff and guest experience on busy Texas days.

You will pilot our rescue boat, manage dock duties, monitor cash flow, and support the Operations Manager and General Manager. Role starts as Dock Attendant with progression to MOD after probation, with six months minimum commitment.

Qualifications

• Available on weekends and holidays (weekend support is a priority)
• Enjoys delivering outstanding customer service
• Talkative, social and engaging with people
• Comfortable working outside in Texas heat
• Over 18 with reliable transportation to/from work

Responsibilities

• Manage other Rowing Dock team members during shifts and lead on challenges
• Oversee dock operations while on duty and maintain order
• Maintain a positive and calm attitude toward customers and staff
• Ensure safety and security measures for customers, staff and equipment
• Respond to upset customers and report resolutions to upper management
• Pilot and operate the rescue boat safely and effectively
• Monitor cash flow, handle till drops and ensure adequate change
• Manage Dock Attendant duties to accommodate fluctuating customer volume
• Provide regular positive feedback and document staff contributions
• Ensure completion of Day Specific Duties Charts and Daily Checklists
• Identify DAs ready for more responsibility and train them
• Provide scheduling input to OM and GM
• Maintain equipment inventory and maintenance records
• Participate in management team activities under Operations
• Prepare shift summary in Digital LogBook at end of shift

Job description

Rowing Dock, Inc. is seeking a Manager on the Dock (MOD) to ensure smooth dock operations, assist customers, and answer questions. The MOD will lead shifts, uphold safety, and maintain a positive staff and guest experience on busy Texas days.

You will pilot our rescue boat, manage dock duties, monitor cash flow, and support the Operations Manager and General Manager. Role starts as Dock Attendant with progression to MOD after probation, with six months minimum commitment.